Senior Director Business Program Manager, Tools Global Product Lead (GPL)

Microsoft•Redmond, WA

22h•$130,900 - $277,200•Hybrid

About The Position

The GPL (Tools) Manager is the single-threaded Microsoft Advertising business owner for TrueCRM and adjacent seller tooling. This leader stands up and runs the Group Product Lead (GPL) pod, a founding team of single-threaded owners across the seller value journey, turning validated field problems into prioritized product work, owning go-to-market and landing, and being accountable for the measured business outcome. The role exists to close four gaps in how CRM capability reaches sellers today: problem validation, prioritization, rollout and landing, and outcome measurement. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Starting January 26, 2026, Microsoft AI (MAI) employees who live within a 50- mile commute of a designated Microsoft office in the U.S. or 25-mile commute of a non-U.S., country-specific location are expected to work from the office at least four days per week. This expectation is subject to local law and may vary by jurisdiction.

Requirements

Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR equivalent experience.
6+ years management (e.g., people, project, process, vendor, change) experience.
Master's Degree in Business, Operations, Finance, or related field AND 12+ years experience program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 15+ years experience in program management , process management, or process improvement OR equivalent experience.
8+ years people management experience.
10+ years in product management, business program management, or seller-tooling/CRM platform leadership, including managing teams or single-threaded owners.
Proven track record turning ambiguous, cross-functional problems into prioritized roadmaps with measured business outcomes.
Deep fluency across CRM / seller-workflow domains (planning, pipeline, monetization, insights, engagement) and the ability to stay broad while going deep in one area.
Solid cross-org leadership: Product/Eng, Enablement, PMM, FSE, Finance and field sales stakeholders.
Experience in advertising, sales strategy & operations, or a comparable GTM-adjacent product function.
Experience standing up a new team or function and defining its operating model, metrics, and governance from a clean slate.
Familiarity with Microsoft Advertising sales motions and the Search / DNV / Gaming lines of business.

Responsibilities

Own the outcome end to end. Be accountable for the business result of TrueCRM and seller-tooling capabilities — not just features shipped, but the workflow improving and the target business metric moving.
Lead and grow the GPL pod. Manage 5–7 single-threaded domain owners spanning Planning & Book Management, Acquisition & Onboarding, Pipeline & Opportunities, Monetization & Deal Economics, Insights & Reporting, and Engagement & Support; keep every owner LOB-agnostic (Search / DNV / Gaming) and a segment POC (SMB / Managed / D&E).
Run a problem-first operating model. Drive validation and prioritization so product work is traceable to ranked, field-evidenced problems rather than single loud asks; uphold the brief and intake quality bar.
Own landing and the build/run boundary. Plan landing with Enablement, PMM, FSE and Support from day one; define and document the handoff that rolls steady-state operation back to Enablement while GPL retains the outcome relationship.
Define and run measurement. Establish the metrics tree and north star (validation, prioritization, landing, outcome), set per-domain baselines and targets, and run the monthly metrics review.
Set the operating rhythm. Establish lightweight, high-quality cadences and a decision log as the single source of truth; partner across Product/Eng, GTA and Finance for a finance-proof headcount and capability plan.