Senior Director, Business Program Management - Non-AI Capacity Leader

Microsoft•,

1d•$130,900 - $303,600

About The Position

The Cloud AI Platform Commercial Solution Area team helps customers accelerate their Cloud and AI Platform transformation by connecting customer priorities with Microsoft solutions and services. The Senior Director, Business Program Management – Non-AI Capacity Leader leads the end-to-end Non-AI capacity business and serves as a central representative for Microsoft Customer and Partner Solutions (MCAPS) Non-AI Capacity. The role connects customer demand with Azure supply and drives strategic capacity decisions, including service availability, growth shaping and capacity allocation, multi-region strategy, and future capacity reservations. The position provides operational leadership for managing capacity at scale by developing operating models and partnering on automation and tooling that reduce reliance on manual escalation management. The role leads, coaches, and develops a team of capacity program managers and drives planning, execution, measurement, and continuous improvement across an enterprise-wide program. It requires coordinating with Engineering, Finance, Field, and Sales to translate customer, capacity, financial, and business considerations into clear priorities and actionable decisions as needs change.

Requirements

Bachelor's degree in Business, Operations, Finance, or a related field and 8+ years of experience in program management, process management, or process improvement, or equivalent experience.
6+ years of management experience, such as people, project, process, vendor, or change management.

Nice To Haves

5+ years of people management experience, including hiring, coaching, performance management, and developing program managers within a complex, matrixed organization.
10+ years of experience in business or technical program management, cloud infrastructure, capacity operations, supply chain operations, or related work, including P&L or large-scale operational ownership.
Experience leading cross-organizational initiatives in partnership with Engineering, Finance, Field, Sales, or other cross-functional stakeholders.
Knowledge of cloud infrastructure economics, including compute, storage, and Platform as a Service (PaaS), with experience in regional capacity planning and customer escalation management.
Experience developing scalable operating models and governance practices and partnering across teams to implement automation, tooling, or frameworks that improve management of complex business programs.
Business and program management experience spanning strategic planning, business performance, stakeholder engagement, cross-functional influence, and process improvement.
Experience communicating with executive stakeholders and leading complex, cross-organizational programs with evolving priorities.

Responsibilities

Lead, coach, and develop a team of capacity program managers, establishing clear ownership and accountability across Non-AI capacity programs and priorities.
Lead the end-to-end Non-AI capacity escalation and triage process using the Unified Action Tracker (UAT) for intake, prioritization, blocked-deal resolution, milestone tracking, and cross-functional coordination; improve and scale capacity management processes.
Partner with Engineering on capacity supply planning, service availability, and new-region readiness; identify and prioritize capacity and service gaps based on customer and business impact, and represent customer and field needs in Engineering planning and escalation processes.
Shape worldwide growth-shaping and capacity allocation strategies, including demand shaping, regional capacity guidance, and priority setting, in partnership with capacity program leads and cross-functional stakeholders.
Lead capacity prioritization and regional allocation governance by establishing frameworks and processes for capacity readiness, allocation, and prioritization decisions.
Partner with Finance to connect regional demand and capacity decisions with revenue estimates, financial considerations, and business impact, informing prioritization and investment tradeoffs.
Partner with Field and Sales to translate customer demand, strategic account needs, and escalations into actionable capacity plans.
Develop enablement resources, including playbooks, conversation guides, and communications, to equip teams for accurate and timely customer capacity conversations.
Translate evolving and ambiguous capacity needs into clear priorities and actionable direction, maintaining alignment as business needs, constraints, and priorities change.
Represent MCAPS Non-AI Capacity across Engineering, Finance, Field, Sales, and business leadership, bringing together customer and field needs, capacity considerations, and business impact to inform strategic decisions and priorities.
Provide outcome-oriented reporting that connects capacity decisions and program progress to business impact and key learnings.
Embody Microsoft’s Culture and Values.