Senior Director, Business Operations

Tegria•Wisconsin, WI

2d•$190,000 - $225,000

About The Position

The Senior Director, Business Operations leads Tegria’s global healthcare IT consulting operations and sets direction for operational processes, resource management, utilization, forecasting, and performance. The role connects sales demand, consultant capacity, and delivery needs to support effective resource deployment, healthy engagement margins, and profitable growth. It owns the global operating model and the effectiveness of resource management and utilization, leads operational integration of acquired businesses, and partners with Sales, Delivery, Finance, Talent, People & Culture, and technology leaders to establish consistent processes, reliable data, and clear accountability across regions and service lines. The Senior Director leads resource management and utilization professionals and develops the broader Business Operations team as needs evolve. The position advises the Chief Strategy Officer and executive leaders, oversees operational planning and performance measures, and works across functions to improve workflows, systems, forecasting, staffing, and consultant deployment. The role requires a bachelor’s degree in a relevant field or an equivalent combination of education and experience, and typically 12 or more years of progressive relevant experience, including at least five years in leadership roles. The posted salary range is $190,000–$225,000. Tegria offers health, dental, vision, wellness, financial, professional development, remote-work, and paid-time-off benefits. The job description specifies reliable internet access and a secure, private remote office space. W2 project-based consultants are expected to provide a computing device meeting industry standards and security best practices.

Requirements

Bachelor’s degree in business, operations, finance, information systems, or another relevant field, or an equivalent combination of education and experience.
Typically 12 or more years of progressive experience in business operations, delivery operations, or resource management, including at least five years in leadership roles; equivalent depth and scope of experience may be considered.
Experience leading operations and resource management in consulting, professional services, healthcare technology, IT services, or a similarly complex environment.
Experience owning resource-management and utilization improvement efforts, including demand forecasting, capacity planning, consultant deployment, and bench management.
Experience formally leading and developing operational professionals and advising executives on operational priorities and resource decisions.
Strong understanding of professional-services economics, including utilization, bench dynamics, engagement margin, revenue forecasting, and resource mix, as well as resource management and demand and capacity planning.
Knowledge of CRM, PSA, workforce, and analytics platforms.
Ability to lead and develop a team and communicate complex operational issues clearly to executives and business leaders.
Ability to work independently on highly complex matters with extensive latitude for judgment while maintaining alignment with enterprise goals.
Reliable internet access with sufficient speed to perform the job satisfactorily and a secure, private remote office space.
W2 project-based consultants are expected to provide a computing device that adheres to industry standards and security best practices for project services on behalf of Tegria.

Nice To Haves

PMP, Lean Six Sigma, or a related professional certification.
Healthcare IT consulting experience.
Experience leading across regions or global teams.
Experience with onshore, nearshore, or offshore delivery models and acquisition integration.
Knowledge of platforms such as Salesforce, Kantata, Certinia, Workday, and Power BI.

Responsibilities

Set direction for Tegria’s global Business Operations function and execute an operational roadmap aligned with business priorities, growth plans, financial objectives, and delivery needs.
Advise the Chief Strategy Officer and executive leaders, translating performance, capacity, and demand information into practical recommendations and decisions.
Own and evolve the global operating model connecting sales pipeline, demand forecasting, capacity planning, resource deployment, engagement operations, and performance reporting.
Standardize processes and governance while allowing flexibility for regional, service-line, and client requirements.
Lead operational integration of acquired businesses by identifying process gaps, aligning responsibilities, and implementing consistent ways of working.
Own the global resource-management function, including demand and capacity planning, staffing coordination, bench management, roll-offs, extensions, and pipeline-to-assignment processes.
Partner with Finance and business leaders to establish utilization targets by role, practice, and region, and remain accountable for the utilization improvement plan and resource-management team performance.
Establish regular reviews of available and upcoming consultant capacity against project demand, SPT&E opportunities, and staffing PBC opportunities.
Ensure each benched consultant has an actionable plan and partner with Sales and staffing leadership to position available consultants for relevant client opportunities.
Ensure qualified internal capacity is evaluated before external hiring or subcontracting, with timely exceptions when internal capacity cannot meet skills, availability, location, or client requirements.
Partner with Finance on revenue and capacity forecasting, engagement margin analysis, and the financial implications of resource decisions; support deal and statement-of-work reviews to validate staffing feasibility before commitments are made.
Define and monitor operational measures, including utilization, bench duration, time to staff, placement outcomes, backlog, forecast accuracy, and time-entry compliance, and translate data into executive insights, risks, and recommended actions.
Lead, coach, and develop Business Operations professionals; assess capabilities, align roles and accountabilities, and develop team structure and staffing plans within approved plans.
Delegate daily execution, remove barriers, hold owners accountable, and manage performance, development, succession, and personnel actions in accordance with Tegria policies.
Partner with system owners and technology leaders to improve workflows, integration, and data definitions across CRM, PSA, HRIS, recruiting, and finance systems; evaluate analytics, automation, and AI-enabled capabilities for resource matching and forecasting.
Partner with Talent, People & Culture, Delivery, and Finance leaders to connect available capacity and forecasted demand to hiring, internal mobility, redeployment, upskilling, and reskilling; Talent retains recruiting governance and internal-mobility process ownership.
Perform other generally related duties as assigned.

Benefits

Choice of multiple health and dental plans with nationally recognized networks.
Vision benefits.
Total wellness program.
Employee assistance program for employees and their families.
Retirement savings plans.
Company-paid disability and life insurance.
Pre-tax savings opportunities, including HSA and/or FSA.
Professional development offerings.
Opportunities for remote work.
Generous paid-time-off program with flexibility to plan vacations, take time away for illness or important life events, and shift schedules.