Senior Director, Business Operations

Adelphi Group•Chicago, IL

39d•$165,000 - $185,000•Hybrid

About The Position

RAPP Chicago is looking for a Senior Director, Business Operations to join their award-winning Program Management team. RAPP is a global, next-generation precision marketing agency that leverages data, creativity, technology, and empathy to foster client growth. They champion individuality in the marketing solutions they create and in their workplace, fighting for solutions that adapt to the individual’s needs, beliefs, behaviors, and aspirations. They foster an inclusive workplace that emphasizes personal well-being. At RAPP, their superconnectors help create value from personal brand experiences by focusing on connected data, connected content, and connected decisioning. Part of Omnicom’s Precision Marketing Group, RAPP is comprised of 2,000+ creatives, technologists, strategists, and data and marketing scientists across 15+ global markets.

Requirements

8+ years in business/financial operations with 6+ years leading in a manager role
Proven ability to lead and influence large cross-functional teams across multiple departments and the executive level without explicit authority
Finance background or equivalent professional experience
Change management expertise in leading organizational transformation with confidence and handles conflict constructively
Strong executive presence; builds solid relationships across the organization and with external stakeholders
Expert at process improvement and driving operational improvements company-wide
Owns P&L and budget management across multiple departments
Connects day-to-day operations to the bigger company strategy and goals
Builds and develops high-performing teams; comfortable restructuring departments when needed
Deep expertise in Quality Assurance, financial operations, compliance, and internal controls
Strong analytical skills; turns data into solid business recommendations and strategic plans
Proficient with enterprise tools (Excel, Word, PowerPoint, JIRA, Workfront, Smartsheets)
Skilled negotiator with experience managing vendors and third-party relationships; handles conflict well and leads organizational change

Responsibilities

Managing financial controls, budget allocation, compliance frameworks, and internal controls across the account.
Establishing governance standards, audit processes, and financial policies that ensure accuracy, compliance, and transparency for all government billing and accounting requirements.
Building, coaching, and developing high-performing operations and finance teams.
Driving talent management, succession planning, and organizational restructuring as needed.
Creating a culture of operational excellence and accountability within your teams while mentoring managers across the portfolio.
Breaking down silos, establishing integrated processes, and ensuring seamless alignment across IAT/TEAM ONE structure.
Influencing without authority—across government agencies, internal stakeholders, and external vendors—is critical to moving the organization cohesively.
Identifying operational and financial gaps.
Connecting day-to-day operations to strategic goals, ensuring processes support both compliance and efficiency while maintaining the highest standards of delivery to our government client.