Senior Director, Business Analytics & Operations

Wiley • Remote, WA, USA, WA

3d • $176,700 - $258,967

About The Position

Wiley Research is undergoing a three-year transformation, moving from its publishing foundation to essential research infrastructure through a connected intelligence layer. The Business Management & Strategic Programs (BMSP) team acts as the crucial link between the EVP's strategic objectives and the daily operations of the Research business. The Director, Business Analytics & Operations serves as the operational and analytical core, ensuring this transformation stays on course. This role integrates the disciplined operational rhythm and executive support functions of a business operations leader with the data and analytics leadership required to drive a growth strategy within a complex, matrixed environment. The Senior Director will collaborate directly with the VP, Business Management & Strategic Programs and the EVP and GM, Research to translate strategic directives into structured execution. They will also establish the analytical foundation, including dashboards, KPI frameworks, pipeline intelligence, and financial governance, which are essential for scaling a data-led growth model. The ideal candidate will have experience at the intersection of business operations and data analytics in a large, matrixed organization, have supported P&L-owning senior leaders, and possess the credibility to act as a trusted representative across various functions. This is an execution-focused role with significant visibility and impact.

Requirements

• 10+ years of progressive experience in business operations, analytics, strategy, or a combination, ideally including a senior executive-support or business management role in a large, matrixed organization.
• Demonstrated track record supporting P&L-owning or senior executive leaders: owning operating rhythms, crossfunctional alignment, and executive communication.
• Strong analytical depth: comfortable building financial models, dashboards, and KPI frameworks; able to translate complex data into clear, decision-ready insights.
• Proven ability to build and instrument an analytics function from a limited foundation, including defining data standards and influencing data engineering teams.
• Exceptional written and verbal communication skills; demonstrated ability to prepare board-level materials, ghostwrite for senior executives, and adapt narrative for diverse audiences.
• High tolerance for ambiguity; bias for action; ability to drive structured execution without a defined playbook.
• Experience managing complex, multi-workstream programs across functions not directly managed.

Nice To Haves

• Prior experience at a global technology or comparable professional services organization with a sophisticated business management function.
• Familiarity with academic publishing, research technology, open access models, or scientific information — or a rapid ability to develop credibility in a new domain.
• Experience leveraging AI tools to drive efficiency in operations, analytics, and reporting workflows.
• MBA or equivalent advanced degree, or commensurate professional experience.
• Track record working across time zones and cultures in a global organization.

Responsibilities

• Design and own the operating cadence for the EVP and GM, Research and its Business Management & Strategic Programs team, including weekly team meetings, executive meetings, monthly business reviews, and board reporting cycles, ensuring all sessions are decision-ready and action-tracked.
• Serve as a senior operating partner and trusted advisor to the VP, acting as a credible proxy in cross-functional forums where the VP's perspective needs representation.
• Drive accountability across the Business Management & Strategic Programs team by maintaining a central initiative register, tracking commitments, surfacing blockers, and ensuring follow-through on strategic workstreams.
• Lead high-priority special projects on behalf of the VP, including those involving operating model design, crossfunctional alignment, and transformation sequencing.
• Prepare and quality-control executive-facing materials, such as board deck inputs, Research Leadership Team briefings, and EVP talking points, owning the narrative architecture to ensure coherent team communications across diverse audiences.
• Establish and own the Business Analytics function for the Business Management & Strategic Programs team, providing the data infrastructure necessary for the four strategic bets to scale.
• Define, instrument, and maintain the core KPI set across the four strategic bets and enabling tracks, replacing retrospective QBR reporting with a forward-looking pipeline accountability mechanism.
• Build integrated executive dashboards that combine pipeline, revenue, commercial signals, and operational performance data, ensuring senior leaders have decision-ready visibility at all times.
• Apply advanced analytical tools and techniques to complex business questions, including modeling revenue scenarios, identifying behavioral signals, and quantifying the impact of strategic choices with clarity and speed.
• Partner with Technology & Operations and AI & Data Analytics teams to ensure data quality, governance, and infrastructure are fit for purpose, influencing roadmap decisions where gaps exist.
• Leverage AI-augmented approaches to drive efficiency in analytics and reporting workflows, reducing preparation time, improving data integrity, and enabling faster leadership decisions.
• Lead a defined portfolio of cross-functional programs where the Business Management & Strategic Programs team provides connective tissue, defining scope, assembling working teams, tracking milestones, and surfacing blockers.
• Interface with Technology & Operations, AI & Data Analytics, Legal, and Finance on behalf of the VP and EVP/GM, aligning resources, resolving dependencies, and ensuring delivery visibility without duplicating existing PMO ownership.
• Coach Research leadership team members and their direct teams through operating model shifts, new governance structures, and strategic pivots as directed.
• Support the clean transition of successfully validated initiatives into their permanent organizational home, with full documentation and handoff.

Benefits

• Comprehensive benefits package
• Meeting-free Friday afternoons allowing more time for heads down work and professional development
• Robust body of employee programming facilitating a wide range of opportunities to foster community, learn, and grow
• Commitment to fair, transparent pay
• Competitive compensation

What This Job Offers

• Job Type: Full-time
• Career Level: Senior