Senior Director, Analytics Services

Komodo Health

1d • Hybrid

About The Position

The Analytics Center of Excellence (ACE) team at Komodo Health partners with life sciences organizations to drive strategic value through data, analytics, and AI-enabled solutions. As the Senior Director, Analytics Services, you will play a pivotal leadership role — spanning pre-sales, managed services and analytics delivery — to ensure Komodo Health’s products, data, and platforms deliver sustained, measurable value for our customers. This is a unique opportunity to lead at the intersection of customer strategy and operational excellence. You will work with a diverse set of customers to scope, deliver, and grow Komodo’s analytics and managed services offerings in a way that is AI-forward, scalable, and deeply aligned to customer outcomes.

Requirements

• Experience leading managed services or professional services functions within the healthcare or life sciences domain, ideally spanning both delivery and pre-sales.
• Hands-on experience in business analytics in biopharma, including working with Commercial, Medical Affairs, Market Access, and Real-World Evidence teams and data (HCP, provider, payer, patient-level).
• Strong consultative instincts – you identify and proactively offer recommendations based on customer insights, and are comfortable presenting to and influencing executive-level stakeholders.
• Demonstrated ability to drive customer usage, satisfaction, and retention through strategic planning, proactive engagement, and high-quality delivery.
• Experience identifying and implementing process improvements and automation, including the integration of GenAI tools into analytics or operational workflows.
• Exceptional leadership and team-building skills, with a track record of coaching and growing high-performing, cross-functional teams.
• Ability to manage multiple customer relationships and complex initiatives simultaneously with high quality and grace under pressure.
• Judgement & Creativity: Applies AI strategically, knowing how to use the right tools at the right time to solve problems or generate new ideas.
• Uses AI to accelerate feedback loops, test ideas, and make informed decisions faster.
• Applies both judgment and creativity when working with AI and understands its limitations.
• Curiosity & Initiative: Demonstrates curiosity and initiative in exploring new AI tools and workflows relevant to their role.
• Has developed or shared AI-enhanced workflows, automations, or prompts with others.
• Integration & Productivity: Brings a reflexive AI mindset and uses AI as a natural part of their process to iterate, research, and deliver better work.
• Comfortable working in AI-enhanced environments across writing, data analysis, content creation, or design.
• Regularly leverages AI tools such as Notion AI, Perplexity, Claude, Descript, Runway, Midjourney, or Microsoft Copilot i.e. to improve speed, clarity, or creative output.

Responsibilities

• Lead end-to-end analytics services delivery — overseeing successful execution of core offerings and AI-enabled solutions across a portfolio of strategic accounts.
• Serve as a senior pre-sales partner, acting as an advisor and subject matter expert for Sales and Account Management teams during scoping, proposal development, and customer-facing consultative conversations.
• Own the managed services delivery model within ACE, establishing proactive engagement frameworks, SLAs, and KPIs that drive customer product adoption and long-term retention.
• Guide Account Management and Customer Success teams on account strategy, ensuring customers fully leverage Komodo’s analytics and managed services offerings to achieve their desired business outcomes.
• Champion the integration of AI tools and automation into workflows, identifying opportunities to improve delivery efficiency, scalability, and customer impact.
• Collaborate closely with Product and Engineering teams to inform new offerings and features, acting as an internal voice of the customer with deep industry context.
• Build, staff, and develop a high-performing analytics services team, fostering professional growth and a culture of excellence and continuous learning.

Benefits

• comprehensive health, dental, and vision insurance
• flexible time off and holidays
• 401(k) with company match
• disability insurance and life insurance
• leaves of absence in accordance with applicable state and local laws and regulations and company policy

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 251-500 employees