Senior Director - AI Transformation

Wingstop•Dallas, TX

1d•Onsite

About The Position

Wingstop is seeking a Senior Director of AI Transformation to lead how AI changes the way our business actually works. This is not a strategy-deck role. You will map how work gets done across Operations, Supply Chain, Marketing, Technology, Finance, and Restaurant Support, find where AI creates real leverage, and then drive the redesign and adoption end to end. You will be the translation layer between business and technical teams, fluent enough in the business to know which processes matter, and technical enough to scope solutions credibly with engineering and data science partners. You will build and lead a growing AI transformation team while staying hands on yourself: in the process maps, in the tools, and in the rooms where the work actually changes. This role is based at the Global Support Center in Dallas, TX.

Requirements

Bachelor’s degree in Business, Engineering, Computer Science, Industrial Engineering, Economics, or a related field
10+ years spanning enterprise transformation, business operations, or technology delivery, including 3+ years leading teams
Demonstrated ownership of at least one large-scale enterprise transformation from diagnosis through realized value
Deep process mapping and redesign experience across multiple business functions (value stream mapping, current/future state, SIPOC, capability modeling)
Strong working knowledge of modern AI, LLMs, retrieval-augmented generation, agents, and intelligent automation, and judgment about where each is and is not the right tool
Hands-on proficiency with AI tooling: frontier model assistants, agentic workflows, prompt and context design, and low-code automation platforms
Technical depth sufficient to read a solution architecture, question a data model, scope an integration, and hold your own with engineers
Comfort with SQL and data analysis with able to build your own view of the numbers rather than wait for one
Experience with cloud data platforms and enterprise systems (ERP, POS, CRM, workforce management, supply chain)
Track record of building business cases and measuring realized benefit after go-live
Exceptional translator with ability to take a messy business problem and translate to technical teams a clear requirement
Credible with a brand partner and a staff engineer on the same day
Executive presence; communicates crisply in writing and in the room
Influences without authority across functions and levels of seniority
Builder’s bias - ships pilots, learns, and iterates instead of perfecting the plan
Leads through change with patience and conviction; expects resistance and works it
Develops people and raises the capability of everyone around them

Nice To Haves

MBA or advanced degree
Lean Six Sigma, PMP, or change management certification (Prosci)
Cloud or AI certifications (AWS preferred)
Experience in restaurant, retail, franchise, or other multi-unit operating models
Experience standing up an AI or automation center of excellence

Responsibilities

Own the enterprise AI transformation roadmap, the sequenced view of which processes we change, in what order, and what value each change delivers
Lead process discovery and mapping across business functions; document current state and quantify baseline cost, cycle time, and quality
Identify, size, and prioritize AI use cases against business value, technical feasibility, and change effort
Translate business requirements into clear, well-scoped technical specifications for engineering, data science, and product teams
Partner with Applied AI & Data Science and Technology to scope, pilot, and scale solutions, staying close enough to the build to make real tradeoffs
Design the future-state process, not just the tool, redefine roles, handoffs, controls, and SOPs so the solution sticks after launch
Build the business case for each initiative and track realized value against it
Lead change management and adoption: stakeholder alignment, training, communications, and enablement across GSC teams, brand partners, and restaurant teams
Establish the operating model for AI delivery, intake, prioritization, stage gates, and post-launch measurement
Set standards for responsible and secure AI use in partnership with Legal, Information Security, and Data Governance
Hire, develop, and lead a growing team of transformation and process leads while carrying your own workstreams
Stay current on the AI landscape with models, agents, and tooling. Bring a clear point of view on what is real and what is hype
Report progress, risks, and value to executive leadership and the Board as needed

Benefits

Unlimited paid time off for exempt employees
One paid volunteer day of your choice
Competitive bonus structure for eligible roles
Team member stock purchase plan
Health savings or flexible spending account options
401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)
Comprehensive medical, dental, and vision benefits
Basic life and AD&D insurance provided
Pet insurance
Education Assistance
Wellness reimbursement program
Paid maternity and paternity leave
Lunch provided every Tuesday and Thursday in office
Discount on Wingstop gift cards
Onsite game room