Senior Director, Account Management

AlphaSense•Boston, MA

11h•$192,000 - $242,000

About The Position

The Financial Services Strategics team manages AlphaSense's largest financial services clients, including hedge funds, private equity firms, and investment banks. This role is for a Senior Director to lead a team of Account Managers and serve as the architect for scaling operations. The position involves building the 'operating system' for predictable growth in renewals, expansion, and adoption, partnering with Sales, Customer Success, and Product to drive commercial outcomes, and bringing clarity, structure, and accountability to a fast-paced environment.

Requirements

10+ years of work experience in sales, account management, or client success.
5+ years of direct people management experience.
2+ years managing managers.
A high aptitude and willingness to learn.
Ability to distill and explain complex issues in simple terms.
Experience operationalizing the customer journey.
An intelligent, articulate, consultative, and confident client-facing professional.
Must have the personal motivation and ability to contribute to a dynamic and entrepreneurial team culture.
Superior ability to develop rapport with new people, and to maintain relationships, combined with a positive and proactive personality.
Energetic and creative individual, possessing natural curiosity with the ability to learn quickly and adapt.
Outstanding oral, written and presentation skills.
Effective time management and task prioritization when under pressure.

Nice To Haves

Proven Leader: Successfully managed teams and passionate about developing people.
Systems-Oriented: Strategic thinker who excels at creating efficient, scalable processes.
Customer-Centric: Measures success by the success of customers and inspires the team to do the same.
Coaching & Feedback Enthusiast: Dedicated to adding value to the team through regular coaching and feedback.
Ambitious & Curious: Approaches challenges with curiosity and integrity, always striving to learn and grow.
Experienced Relationship Builder: Comfortable building relationships with senior clients and handling escalations, always valuing open, real conversations.
Servant Leader: Views leadership as a privilege and is deeply committed to helping others succeed.
Effective Communicator: Can break down complex data into actionable insights and communicate them clearly.

Responsibilities

Lead a team of Account Managers, Account Directors, and Key Account Directors to achieve and surpass renewal targets and uncover growth opportunities, working closely with Sales partners to drive growth across strategic accounts.
Drive successful customer outcomes by increasing renewal rates, reducing churn, expanding revenue through deeper client relationships, and influencing future lifetime value through higher product adoption.
Achieve and exceed retention and expansion goals by coaching and modeling 360-degree relationship-building and driving value realization through product utilization.
Accurately forecast retention and growth for the book of business through operational rigor, inspection, and a deep understanding of account dynamics.
Own hiring, talent management, and development for individual contributors and managers through hands-on coaching, mentorship, and implementation/execution of scalable performance management programs.
Collaborate with Sales to drive successful growth outcomes.
Act as a senior voice for the customer across the organization, aligning with Product, Enablement, and Marketing on roadmap feedback, go-to-market motions, and customer-facing initiatives.