Senior Director, Account Management

Premier Inc.

6d•$141,000 - $234,000•Remote

About The Position

The Account Manager (AM) serves as the enterprise account owner for assigned member organizations, responsible for developing and executing integrated strategies that drive growth, retention, and value realization across the Premier portfolio of solutions and services. This role builds and maintains strategic relationships across the member organization—including C-suite executives and key stakeholders—to understand business priorities and position Premier as a critical partner in delivering operational, clinical, and financial performance improvement. The AM acts as the member’s central point of contact and “quarterback,” coordinating cross-functional Premier teams (Sales, GPO/Supply Chain, Technology, Advisory, Customer Success, AI/Analytics, and others) to deliver an integrated, high-value experience. The AM is accountable for achieving defined growth, retention, and member value outcomes, aligning Premier capabilities to member needs and ensuring measurable impact.

Requirements

7 or more years of applicable work experience
Bachelors degree (Required)
Remain in a stationary position for prolonged periods of time
Be adaptive and change priorities quickly; meet deadlines
Attention to detail
Operate computer programs and software
Ability to communicate effectively with audiences in person and in electronic formats.
Day-to-day contact with others (co-workers and/or the public)
Making independent decisions
Ability to work in a collaborative business environment in close quarters with peers and varying interruptions

Nice To Haves

Executive relationship management
Strategic thinking and account planning
Consultative sales and commercial strategy
Financial acumen and value articulation
Cross-functional leadership and collaboration
Communication and executive presence
Problem-solving and decision-making
Significant experience (10 years) in account management, consulting, sales, or healthcare strategy
Demonstrated ability to engage and influence senior executives and C-suite stakeholders
Experience in consultative selling and strategy development
Strong financial and business acumen, including ability to articulate ROI and value
Experience working with C-Suite of complex organizations or enterprise accounts
Master’s degree

Responsibilities

Build and maintain trusted relationships across the member organization, including executive leadership (CEO, CFO, COO, and other C-suite stakeholders)
Establish presence “up the chain” with senior decision-makers to influence strategy and partnership direction
Serve as the single point of accountability and central liaison for the member relationship
Develop, maintain, and execute integrated strategic account plans aligned to the member’s priorities, financial drivers, and long-term objectives
Lead regular executive engagement cadence, including executive business reviews and executive-level discussions on performance and opportunities
Coordinate and align cross-functional Premier resources to ensure consistent, enterprise-wide engagement
Maintain deep understanding of member strategy, including stated priorities and emerging or unmet needs
Generate reference accounts, success stories, and networking opportunities to help grow our business
Accountable for growth of existing accounts, including cross-sell and up-sell performance
Develop and execute account-specific growth strategies based on member financial, operational, and strategic priorities
Identify and prioritize expansion opportunities across Premier’s full portfolio of offerings
Lead the commercial strategy and coordination of sales efforts, introducing and supporting Sales and business leaders on expansion opportunities
Position solutions with executive stakeholders, articulating business value, and financial impact (ROI)
Leverage data, analytics, and insights to proactively identify opportunities to improve performance and expand engagement
Ensure alignment of internal stakeholders to deliver against growth targets and account plans
Accountable for retention and renewal of assigned accounts, partnering with Sales, Customer Success, GPO/Supply Chain COE and others to execute profitable renewals
Develop and manage renewal strategies 12–18 months in advance in collaboration with Sales and Customer Success, ensuring proactive engagement
Identify and actively manage key stakeholders, including champions, influencers, and potential detractors
Communicate value delivered across Premier offerings, including financial, operational, and clinical outcomes
Ensure consistent communication of progress against account goals and demonstrated return on investment
Maintain overall member satisfaction and engagement, addressing issues proactively and ensuring resolution
Align retention strategy with broader growth and relationship objectives
Coordinate cross-functional Premier teams to deliver integrated, enterprise-level solutions
Provide informal leadership and direction across internal stakeholders aligned to the account
Maintain strong relationships across Premier business units to ensure seamless service delivery and innovation
Represent Premier in executive-level forums, as appropriate, to strengthen relationships and market presence