Senior Digital Workspace Architect

Creative ITC•The Woodlands, TX

57d

About The Position

You will be part of our UK’s multidisciplinary technical services team and will be responding to a variety of incidents and service requests across End User Support, Storage, Network, Virtualisation, Back, DR and Microsoft technologies. You will be part of our UK multidisciplinary Technical Services team, acting as a senior escalation point and trusted technical authority across End User Support, Storage, Networking, Virtualisation, Backup, Disaster Recovery, and Microsoft cloud technologies. The Senior Modern Digital Workplace Specialist is a senior, hands-on technical role responsible for the end-to-end design, delivery, optimisation, and standardisation of modern digital workplace solutions, with a focus on Microsoft Azure, Microsoft 365, and cloud-native IaaS/PaaS services. This role goes beyond engineering execution — you will own solution design, contribute to frameworks and service playbooks, and help shape how services are defined, packaged, and delivered consistently across our managed services environment. You will operate across Azure Virtual Desktop (AVD), Windows 365, Intune, and Entra ID, while supporting broader Azure platforms, balancing hands-on delivery, architectural ownership, and client-facing consultancy.

Requirements

Strong hands-on experience with Microsoft Azure (IaaS & PaaS), including design and implementation
Proven experience delivering modern digital workplace solutions in an MSP or enterprise environment
Demonstrable experience owning solution design end-to-end, from requirements through to handover
Deep knowledge of Azure Virtual Desktop (AVD) and/or Windows 365
Deep knowledge of Microsoft Intune, compliance, and device management
Deep knowledge of Microsoft Entra ID (Azure AD), Conditional Access, identity and access security
Deep knowledge of Windows 10/11 Enterprise
Experience supporting production cloud environments across BAU, escalations, and project delivery
Ability to produce high-quality design artefacts (HLDs, LLDs, runbooks, operational documentation)
Strong stakeholder engagement and client-facing communication skills
Architectural Mindset: Able to move seamlessly between hands-on delivery and defining how services should be designed and delivered
Technical Depth: Strong cross-domain expertise across Azure, M365, and modern workplace technologies
Structured Thinker: Applies frameworks, methodologies, and repeatable approaches to problem-solving
Analytical Problem Solver: Comfortable operating in complex, constrained, or highly regulated environments
Attention to Detail: Produces high-quality, accurate documentation and design artefacts
Client-Facing Confidence: Communicates credibly with stakeholders at all levels, including senior leadership
Collaboration: Works effectively across technical teams, service desk, and business stakeholders
Self-Driven & Adaptable: Continuously improves services and adapts to evolving technologies
Able to operate in a fast-paced MSP environment across BAU, project, and escalation workloads
Proactive approach to continuous improvement, standardisation, and automation
Commitment to ongoing professional development and certification

Nice To Haves

Experience working with or applying architecture frameworks (e.g. CAF, WAF, TOGAF) — or defining your own structured design methodology
Experience building service frameworks, delivery playbooks, or standardised operating models
Exposure to Defender XDR, Defender for Endpoint, Defender for Cloud
Automation experience (PowerShell, Azure Automation)
Knowledge of Zero Trust and cloud security best practices
Experience in regulated or professional services environments
ITIL certification (or equivalent)

Responsibilities

Lead the design of greenfield and migration solutions, starting from requirements gathering through to final architecture
Own end-to-end solution design, including sign-off, documentation, and transition to support teams
Apply structured approaches to architecture (frameworks, methodologies, or internal standards)
Ensure designs are secure, scalable, cost-optimised, and aligned with best practice
Design, implement, and support Azure-based digital workplace solutions (AVD, Windows 365)
Build and maintain Azure IaaS platforms (VMs, networking, storage, backup, DR)
Integrate relevant Azure PaaS services into workplace and end-user solutions
Act as a senior escalation point for complex technical issues
Architect and support Intune for device compliance, configuration, and lifecycle management
Design and troubleshoot compliance and conditional access policies, including root cause analysis of device and sign-in issues
Support Microsoft 365 services (Exchange Online, SharePoint, Teams, OneDrive)
Integrate endpoint management with Microsoft security tooling (Defender suite)
Operate Azure environments including networking, security, backup, monitoring, and recovery
Drive improvements in performance, cost optimisation, and service resilience
Support incident, problem, and change management aligned to ITIL practices
Handle complex environments with multiple dependencies, stakeholders, and constraints
Design and implement repeatable delivery frameworks, migration approaches, and service playbooks
Build and refine runbooks, templates, and standard operating procedures
Improve consistency and quality of delivery across the team
Define phases, deliverables, and governance checkpoints for key services (e.g. migrations, deployments)
Identify and implement improvements to increase automation, efficiency, and service quality
Eliminate manual processes through standardisation and tooling
Introduce structured workflows, templates, and governance to improve delivery outcomes
Act as a senior technical advisor and escalation point for customers
Lead technical workshops, design sessions, and service reviews
Support pre-sales and consultancy by helping shape, scope, and position services
Translate internal capabilities into clearly defined, repeatable, and scalable service offerings