Manager - Enterprise Digital Workspace

Ochsner Health•New Orleans, LA

About The Position

The Digital Workforce Manager leads the Digital Workforce Team and is accountable for driving the cross-functional adoption of the organization's digital productivity and automation tools. This role provides strategic leadership, coordinates efforts across departments, and develops organizational adoption strategies for technologies such as Microsoft Copilot and other AI- and automation-enabling platforms. The manager cultivates a vision for an empowered digital workforce, fosters knowledge collaboration with the IS Education team, and ensures that platforms are adopted securely and sustainably. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company’s discretion.

Requirements

Bachelor's Information technology, Business Administration, or related field
5 years experience in Digital Transformation

Nice To Haves

Master's Information technology, Business Administration, or related field
8 years leadership of cross-functional technology adoption programs in healthcare

Responsibilities

Defines the Digital Workforce strategy, creates and executes a 30-60-90 day implementation plan and oversees a long term roadmap for technology adaptation.
Partners with IS Operations, Enterprise Applications, data/analytics, compliance and HR Leadership to align technology initiatives with organizational priorities and capture stakeholder requirements.
Develops communication plans, training strategies and adoption metrics; leads change management initiatives that encourage the use of Copilot, Power Platform, and other digital productivity tools.
Collaborates with M365 Platform Administrators and AI Solutions Engineers to ensure that digital solutions adhere to governance policies (e.g., licensing, data security, ethical AI guidelines); leads periodic compliance reviews and implement governance automation efforts.
Recruits, mentors and evaluates Digital Enablement Engineers, AI Solutions Engineers and Digital Workforce Analysts; creates development plans based on required skills (e.g., RPA methodology, strategic planning, stakeholder engagement).
Acts as the primary liaison between the Digital Workforce team and operational leaders; conducts regular stakeholder updates and incorporate feedback into program planning.
Performs other duties as assigned
Complies with all policies and standards
Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.