Senior Digital Workplace Services Professional

Autodesk•San Francisco, CA

14h•Hybrid

About The Position

We’re looking for a Senior Digital Workplace Services Specialist to deliver an exceptional workplace technology experience for employees, executives, and business partners. As a highly visible face of IT, you’ll provide hands-on technical support across devices, workplace technology, meeting spaces, and collaboration tools. You’ll combine strong technical expertise with a customer-first, hospitality-driven approach—helping people stay productive, connected, and confident in the technology they use every day. This role is ideal for someone who thrives in a fast-paced, collaborative environment, enjoys solving complex problems, and knows how to deliver calm, responsive, high-touch support when it matters most.

Requirements

5+ years of experience providing IT or end-user technology support in a fast-paced, complex environment
Strong hands-on troubleshooting experience with Windows 10/11, macOS, hardware, software, and mobile devices
Experience supporting Microsoft 365, collaboration platforms, and workplace technologies
Experience with device provisioning, deployment, and lifecycle management
Strong customer service, communication, hospitality, and interpersonal skills
Ability to prioritize multiple requests, work independently, and remain calm and solutions-focused in urgent or high-pressure situations
Ability to work on-site in San Francisco, with occasional U.S. travel as required

Nice To Haves

Experience with device management and deployment tools such as Microsoft Autopilot and JAMF
Familiarity with identity and access technologies such as Active Directory
Experience with IT service management platforms such as ServiceNow or Wolken
Experience providing executive/VIP technology support
Experience supporting meeting rooms, conferencing technology, office infrastructure, or network/data center upgrades
Experience coordinating technology support for large-scale events, executive meetings, conferences, or business-critical initiatives

Responsibilities

Provide on-site technical support for laptops, desktops, mobile devices, software, and workplace technologies across Windows and macOS environments
Deliver high-touch, “white glove” support to executives and senior stakeholders with professionalism, urgency, discretion, and empathy
Create an exceptional walk-up support experience, providing approachable, customer-focused technology assistance
Support meeting rooms, conferencing systems, collaboration tools, and executive or business-critical meetings
Troubleshoot and resolve technical issues quickly while maintaining high service standards and minimizing disruption
Manage device lifecycle activities, including provisioning, deployment, shipping, receiving, inventory, and asset tracking
Partner with global IT, infrastructure, network, and collaboration teams on technology rollouts, office upgrades, and continuous improvement initiatives
Lead technology support and on-site coordination for special events, executive meetings, conferences, offsites, and other high-profile business activities
Maintain accurate documentation, asset records, and service requests while meeting established SLA expectations
Build trusted relationships across a diverse employee community and deliver an inclusive, welcoming technology experience