Senior Digital Quality Assurance Manager

Airgas•Radnor, PA

7d•Onsite

About The Position

Airgas is seeking an experienced leader to champion the Digital Quality Assurance team. This role plays a vital part in supporting customer experience initiatives by ensuring seamless quality, performance, and security across all digital touchpoints. The Senior Digital Quality Assurance Manager will continue with our strategic direction, drive test automation and process improvements, and collaborate closely with cross-functional and DevOps teams to deliver high-quality digital solutions.

Requirements

Bachelor's Degree in a Computer Science related major or an equivalent combination of education and work experience.
8-10 years of progressive experience in Software Quality Assurance (SQA).
5+ years of managing a Software Quality Assurance team.
Proven ability to successfully navigate and lead quality assurance discipline within large-scale enterprises.
Advanced proficiency in utilizing contemporary CI/CD ecosystems alongside automation, performance and accessibility testing platforms is highly advantageous, including: Hands-on experience with Jenkins and GitLab, specifically focusing on the embedding of automated test suites within deployment pipelines.
Expertise in Selenium and Playwright frameworks, including their respective ecosystem plugins and utilities.
Experience designing, implementing and evolving testing automation strategies for performance validation solutions such as JMeter.
Strong understanding of Software Quality Assurance (SQA) methodologies and best practices, including the following: Experience managing quality assurance in cloud-native or microservices environments.
Continuous monitoring and improvement of software development processes.
Functional testing and tools.
Non-Functional/performance testing and tools.
Automation Tools.
Defect Management and tools.
Seamless integration of new code, automating tests and ensuring the continuous delivery of quality software (Continuous Integration and Deployment).
Test Management and tools.
Cross-Platform Testing and tools.
Proven ability to: Research and analyze to identify the strengths and weaknesses of existing procedures.
Devise testing strategies for optimal quality.
Provide leadership and encouragement to the DQA team to reach goals and standards, while implementing the company's goals.
Manage the delivery and support of SQA services through adherence to the SDLC and SQA methodology.

Nice To Haves

Prior experience managing quality assurance processes in a Salesforce-enabled technology landscape is highly desirable.

Responsibilities

Manage a multi-disciplinary quality assurance team, composed of manual, automation, performance, and accessibility testing experts, and supervise third-party QA vendor operations to drive consistent, top-tier test execution.
Guide and mentor the digital quality assurance team as Airgas transitions to modern, CI/CD-integrated workflows, ensuring skill sets evolve to meet DevOps and automation requirements.
Refine, own, and report on key quality metrics that influence business decision-making, while fostering a culture of continuous improvement and providing leadership to align the team’s output with customer experience (CX) and business goals.
Lead the quality assurance strategy, ensuring new technologies are validated for performance, security, and scalability.
Partner with cross-functional stakeholders to define quality gates for digital initiatives, ensuring high-quality releases in a rapidly changing technical landscape.
Establish quality metrics that align digital performance with customer experience (CX) standards and business goals.
Act as a change agent, modernize DQA workflows to align with DevOps principles required for high-velocity platform deployments.
Mentoring the team through the transition from legacy testing to modern CI/CD integrated workflows.
Collaborating with Security and Compliance teams to shift-left security testing within the DevOps lifecycle.
Expand and standardize automated testing frameworks to accelerate delivery cycles while maintaining high quality standards.
Define excellence through our core behavioral pillars: BE - Contribute to the Group sustainability and long term success - Apply standardized and robust processes; leveraging Air Liquide Group's strengths. Find the right balance between short term and long term perspectives to deliver concrete and sustainable results. ACT - Deliver for our success : Make pragmatic trade offs between risk and timing with the least effort and maximum impact in my decision making. Deliver on commitments with rigor and effective execution; balancing analysis and action. Engage - Grow: Responsible for career growth/progression and contributing to the development of others.
Define and own the quality metrics that drive business decision-making and report progress on the CX program transformation.
Develop master test strategies for complex large projects, to plan and direct all quality activities.
Communicate with offshore testing and development teams.
Recruit highly skilled and motivated SQA staff.
Evaluate DQA analyst performance.
Mentor all DQA resources.