(1112969) Senior Digital Program Manager

Diversified Services Network, Inc.•Chicago, IL

3d•$110,000 - $115,000•Hybrid

About The Position

The Senior Digital Program Manager is responsible for the delivery of platform features and capabilities across multiple development and scrum teams, interfacing with technical staff, management, and business resources. This role manages the delivery of a group of related projects that support a common program goal aligned with digital strategy, while providing leadership and mentorship to less experienced project managers.

Requirements

Bachelor's degree in Information Systems, Computer Science, or a related field AND 8+ years of professional experience in this capacity, OR Master's degree AND 5+ years of experience
Experience working with large programs or enterprise organizations
5+ years of experience with Agile project management
Experience working with data engineering teams on end-to-end application and data migration initiatives
Technical education or background in developmental engineering management
Knowledge of Microsoft Azure DevOps
Experience managing software development projects/programs in large matrix organizations
Familiarity with the application development life cycle
Advanced interpersonal skills to foster cooperative working relationships inside and outside the department
Ability to drive issues to resolution
Excellent communication skills, with the ability to engage effectively with all levels of the organization

Nice To Haves

Experience leading cross-organizational system testing teams
Scrum Master certification
Familiarity with manual and automated system testing techniques
AWS Cloud certification

Responsibilities

Manage the planning and execution of project deliverables, ensuring successful, on-time, on-budget, and error-free completion of projects
Manage the project charter, communications, metrics, reporting, and overall program plan, including dependencies between related projects and program budget
Use knowledge of cloud-based platforms and digital processes, along with business acumen, to guide cross-functional teams in project execution
Manage multiple projects concurrently
Apply advanced knowledge of the organization's products and services, internal systems and processes, and relevant external factors (competitors, laws and regulations, market conditions) to meet or exceed customer expectations
Serve as the principal communicator with clients and internal stakeholders regarding project status
Identify and manage risks and issues; log and review program risks with stakeholders and take timely action to mitigate or eliminate them
Define program scope and success indicators to realize program benefits within a defined timeframe
Apply Agile or Waterfall program management methodology as relevant to program execution, following current industry practices (e.g., DevOps, Continuous Integration/Continuous Delivery) to maximize velocity and innovation
Prioritize program requirements in partnership with the Product Owner and other stakeholders
Develop the communication plan and stakeholder management plan for the program, including a stakeholder register and analysis of stakeholder positions
Provide regular updates to business stakeholders and consumers of program deliverables
Create and manage dependencies across active projects, collaborating across the program to leverage diverse ideas
Provide leadership and mentorship to project managers within the program, evaluating team members and identifying resources or training needed to strengthen the team
Develop a rough order of magnitude for the program budget, track actuals, and complete quarterly spend forecasts
Communicate program status using a visual reporting tool and maintain program artifacts, including lessons learned, in a shared, accessible location
Serve as an advocate for the program to support its successful adoption