(1112992) Senior Digital Program Manager

Diversified Services Network • Chicago, IL

7d • Hybrid

About The Position

Diversified Services Network, Inc. (DSN) is seeking a full-time Digital Program Manager to join our team in Chicago, IL. We offer a hybrid work model with 2 days per week of onsite work, full benefits, PTO, 401k, and more! If you're looking to grow your career within an extremely reputable, stable Fortune 100 company – let's talk! The Senior Digital Program Manager is accountable for the successful, on-time, within-budget, and error-free delivery of Platform features and capabilities, managing the planning and execution of project deliverables across a group of related projects that support a common program goal aligned with Digital Strategy. This role provides leadership and support to multiple development/scrum teams, interfaces with technical staff, management, and business resources, and mentors less experienced Digital Project Managers. The incumbent owns the project charter, communications, metrics, reporting, and overall program plan – including dependencies across projects and the program budget.

Requirements

• Bachelor’s degree in Information Systems, Computer Science, or a related field, and 5+ years of professional experience in this capacity OR Master's degree with 5+ years of experience
• Experience working with large programs or enterprise organizations
• Familiarity and prior experience leading cross-organizational system testing teams
• 5+ years of experience with Agile project management
• Experience delivering AI programs
• Technical education/background in development engineering management
• Knowledge of MS Azure DevOps, Power BI, and Confluence
• Experience managing software development projects/programs in large matrix organizations
• Advanced human relations skills for a cooperative working relationship with others inside and outside the department
• Ability to drive issues to resolution
• Excellent communication skills with the ability to engage with all levels of the organization

Nice To Haves

• Scrum Master certification
• Familiarity with the application development life cycle
• Familiarity with manual and automation techniques for system testing
• AWS Cloud certifications

Responsibilities

• Manage the planning and execution of project deliverables, including the project charter, communications, metrics, reporting, and overall program plan, highlighting dependencies between projects under the same program
• Apply knowledge of cloud-based platforms and digital processes, along with strong business acumen, to guide cross-functional teams in project execution
• Manage multiple projects concurrently
• Apply advanced knowledge of internal systems, processes, and procedures, and relevant external influences (competitors, laws and regulations, market conditions, etc.) to meet or exceed customer expectations
• Serve as the principal communicator with clients and internal stakeholders regarding project status
• Identify and manage risks and issues; log and review program risks with stakeholders and take timely action to mitigate or eliminate them
• Define program scope and success indicators to realize program benefits within a defined timeframe
• Apply Agile or Waterfall program management methodology as relevant to program execution, following current industry practices (e.g., DevOps, Continuous Integration/Continuous Delivery) for highest velocity and innovation
• Prioritize program requirements in partnership with the Product Owner and other stakeholders
• Develop the communication plan and stakeholder management plan for the program, including a stakeholder register and analysis of stakeholder positions
• Provide regular updates to business stakeholders and consumers of program deliverables
• Create and manage dependencies across all active projects; collaborate across the program to leverage diverse thoughts and ideas
• Evaluate program team members and identify opportunities to add or train resources to strengthen IT skills across the program
• Provide leadership and mentorship to less experienced Digital Project Managers for successful program delivery
• Develop a rough order of magnitude for the program budget, track actuals, and complete quarterly spend forecasts throughout the program lifecycle
• Communicate program status using a visual reporting tool and maintain program artifacts, including lessons learned, in an accessible, shared environment
• Advocate for the digital program and support its successful adoption
• Collaborate with global, cross-functional teams

Benefits

• 401(k)
• Dental insurance
• Vision Insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Senior