Senior Digital Product Owner - Cat Foresight Fleet Management Workflow

Caterpillar Inc.•Peoria, IL

1d•Hybrid

About The Position

This is a Global Digital Product Owner role focused on managing the development and support of the CAT Foresight CVA and Planned Maintenance products. Provides day-to-day support to design and development teams, Cat Foresight users and field service staff in relation to product implementation, customization, questions, and problems. Cat Foresight is digital product tool suite of operational technologies focused enabling lead generation services and fleet/equipment management services. Focus is on defining, redesigning and driving the development of a redesigned fleet manager workflow and experience in Cat Foresight speed of insights retrieval task automation application integration reduce redundant tasks AI enablement Lead and support the design and development work coming out of FM discovery sprints (aka Project Delicious) Drive new Cat Foresight product innovations: CAT AI Assistant for Fleet Managers Asset timeline/lifeline initiative Fleet Manager hot sheet/landing page initiative FM Compass dashboard Preparation of engineering ready features – epics, features, acceptance criteria, user testing, launch to users, documentation and user communications Close teamwork, collaboration and alignment with US and Slovakia based Cat Foresight product managers and owner Engineering teams based in Slovakia, India Stakeholders in Resource Industries Cat Foresight Program Management Cat Dealers and Job Site Solutions teams Cat Digital Dealer Adoption division Fleet manager counsel

Requirements

Extensive knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Extensive understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Extensive knowledge of software change request management; ability to manage software product change requests from customers, prospective customers, vendors, and internal staff.
Working knowledge of strategies, practices and tools for resolving software problems; ability to manage software problems in installed software products.
Extensive knowledge of and experience with the business aspects and operation of a software product; ability to manage install base, current uses, future plans, and product vision.
Extensive knowledge of UAT activities, tasks, tools and techniques; ability to design, implement and evaluate acceptance tests for end-users.
Bachelors and/or Masters degree in IT related subject
Industrial domain expertise: Services contract management Equipment management Maintenance planning
Practical working knowledge of Cat Foresight product toolset (specific working knowledge of CVA and Planned Maintenance product)
Familiarity with Cat Digital Ecosystem, Cat business processes, Cat dealer aftermarket services execution processes
Comfortable working with Offshore teams and remote employees
Familiarity with AI
Application development and /or digital product owner (typically 3-5 years)
Driving and working with digital/software development teams, UI design teams
Experience engaging with Cat dealer users (collecting VOD, solutioning)
Demonstrated ability to work in a highly collaborative environment with cross functional teams
Concise and clear communication skills
Design and creation of user workflow diagrams
Critical thinking and problem solving
Waterfall and Agile development
Demonstrated software development expertise
AHA, AZDO, Figma, WhatFix, Confluence
Designing user experience and workflows
Leading development meetings
Creating business and technical requirements
Resolving product quality issues and providing product support
User acceptance testing
Ability to read code
Exposure to AWS tech stack

Responsibilities

Close collaboration and active engagement with digital product managers, Cat Foresight users and development teams and CAT Digital Support.
Identify opportunities to improve user workflow, user experience and user driven innovations
Translation of business requirements into technical requirements, acceptance criteria, UI changes
Support prioritization of product backlog features
Support activities to enable user adoption and growth
Driving the development timeline of product strategic roadmap, continuous improvement and integration features
Proactive support to drive timely product quality improvements
Identification and documentation of bug features
Tier 2 level hand up support