Senior Digital Product Owner

First Command Financial Services, Inc.•Fort Worth, TX

1d•Hybrid

About The Position

The Senior Digital Product Owner is accountable for translating product strategy into executable work for the solution delivery team(s) supporting Client Portal within Wealth Management & Banking. This role partners with the Product Manager and stakeholders to maintain a clear, outcome-focused backlog, write high-quality user stories with acceptance criteria, and ensure increments deliver measurable value for clients and financial advisors while meeting quality, security, and compliance expectations. The Senior Product Owner serves as the day-to-day decision-maker for scope and priority within the team backlog, enabling predictable delivery and rapid feedback loops. Operating independently, this role optimizes backlog health and sprint outcomes, leads bug triage and defect prevention, proactively manages dependencies, and drives clarity that reduces rework and improves delivery flow.

Requirements

Bachelor’s degree required (may consider experience in lieu of degree)
4-7 years of experience in product management, business analysis, or a related field, or 4+ years of experience as an operations specialist within a relevant product domain.
Scrum-based agile delivery and product ownership accountabilities; familiarity with scaled agile concepts.
Backlog management methods (Definition of Ready/Done, prioritization, decomposition) and techniques for minimizing carryover.
Quality practices including acceptance criteria design, test planning, defect management, and release readiness.
Digital delivery fundamentals: UX patterns, APIs/integrations, data flows, and non-functional requirements (performance, security, accessibility).
Working knowledge of regulated environments (controls, auditability, data privacy) relevant to Wealth Management & Banking.
Strong working knowledge of Salesforce Experience Cloud or client-facing web portals and integration patterns to anticipate impacts and edge cases.
Story craftsmanship: write clear, testable stories and acceptance criteria that reduce ambiguity and rework.
Facilitation and coaching: lead refinement and mentor others to improve backlog quality and sprint predictability.
Dependency leadership: coordinate cross-team dependencies and communicate sequencing/tradeoffs effectively.
Triage leadership: lead defect prioritization and trend awareness to drive prevention and quality improvements.
Tool fluency: use ADO (or equivalent) for traceability, workflow management, and actionable reporting.
Make day-to-day priority decisions balancing customer value, business outcomes, and technical feasibility.
Operate at sprint cadence with attention to detail and rapid response to delivery-team questions.
Influence without authority across teams to align on outcomes, scope, and sequencing.

Nice To Haves

Product Management Certification
Agile and Scrum Certification
User Experience & Design Certification
Salesforce Certification
Process Improvement Certification
Financial Services Licenses

Responsibilities

Analyze business problems and customer needs for Client Portal; translate outcomes into functional and non-functional requirements and workflows.
Partner with stakeholders, architecture, and engineering to clarify scope, constraints, sequencing, and integration/data impacts.
Sets the standard for story quality and acceptance criteria.
Coaches others on story craftsmanship and backlog discipline.
Own and continuously refine the team backlog aligned to the product roadmap; maintains sprint‑ready backlog through 3+ sprints.
Independently decompose epics/features into clear, testable user stories with acceptance criteria (including edge cases) aligned to Definition of Ready/Done.
Facilitate refinement to ensure priorities reflect value and risk, dependencies are visible, and carryover is minimized.
Champion backlog standards and coach others on story craftsmanship and acceptance criteria.
Provide rapid clarification and feedback during development and testing to sustain flow and reduce rework.
Partner with QA/SDET/Test Leads to ensure test plans and cases trace to acceptance criteria and readiness signals are clear.
Proactively manage cross-team dependencies related to <>; collaborate with the Dev Manager to unblock delivery and communicate impacts.
Accountable for improving backlog quality and delivery discipline beyond their immediate team.
Lead bug triage; prioritize defects by customer impact and risk, trend defects, and drive prevention actions with engineering and QA.
Perform story-level acceptance by validating outcomes against acceptance criteria, business intent, and quality standards.
Actively participate in agile ceremonies and partner with the Dev Manager to sustain healthy practices and predictable delivery.
Communicate delivery expectations, scope tradeoffs, and decision rationale to stakeholders; serve as Scrum Master backup as needed.
Maintain deep knowledge of Client Portal journeys and non-functional requirements; ensure work aligns to applicable security, privacy, regulatory, and audit expectations.
Use Azure DevOps (or equivalent) to manage stories, link work items, and maintain traceability; report delivery signals (throughput, carryover, defects).
Maintain documentation (workflows, decision logs, release notes) that supports traceability and operational readiness.
Partner with Product Management to align backlog priorities to roadmap outcomes and surface progress, risks, and options.
Coordinate with adjacent Product Owner teams to manage shared standards and cross-team dependencies; support adoption readiness with business/ops partners.