Senior Digital Product Manager
About The Position
We are looking for an experienced Senior Digital Product Manager to independently lead strategic initiatives across media‑driven experiences and enterprise trust & safety capabilities. This role requires a high degree of autonomy, with the expectation that you can independently own your product area from end‑to‑end and consistently drive progress with minimal oversight. You will shape how we leverage media to simplify the claim journey while ensuring trusted interactions across the ecosystem, operating at the intersection of customer experience innovation and platform integrity. As a Senior Digital Product Manager, you will fully own the strategy, vision, roadmap, delivery, and lifecycle management of your product, ensuring all efforts drive measurable business outcomes and maximize enterprise and customer value. In this role, you will operate as the primary point of accountability across operations, customer experience, and technology by driving alignment, resolving conflicts, and ensuring consistent forward progress for your product area. You will partner with subject matter experts to understand challenges, validate assumptions through discovery, and translate insights into clear priorities. You are expected to navigate complex stakeholder dynamics, make confident decisions, and independently drive initiatives forward while ensuring alignment across stakeholders. Beyond discovery, you will partner with engineering and global product teams to drive solutioning and reimagine the experience. In this high-impact role, you’ll define desired outcomes, enable teams to deliver best-in-class customer and agent experiences, and directly influence business outcomes through measurable results.
Requirements
- 7+ years of experience as a product manager within a technology development environment
- Experience driving measurable business or product outcomes and breaking down work into iterative and incremental delivery to achieve those outcomes
- Experience navigating complex stakeholder environments and driving alignment across teams
- BA/BS Degree
- Deeply curious, empathetic and customer obsessed mindset
- Highly self-directed, owning product initiatives end-to-end from vision through execution without needing day-to-day guidance
- Strong bias for action proactively identifying opportunities, surfacing risks early, and speaking up to drive decisions forward
- Excel at influencing and challenging stakeholders, navigating complex dynamics, and resolving misalignment with confidence
- Able to navigate ambiguity and evolving problem spaces to set clear direction, make informed decisions without complete information, and drive data-informed improvements in customer experiences
- Break down complex problems into clear priorities and deliverables, ensuring consistent progress and execution
- Metrics-driven, using KPIs, customer feedback, and data insights to inform backlog prioritization and product strategy
- Engage in discovery and test-and-learn activities to validate assumptions and guide product direction
Nice To Haves
- Knowledge of AI technologies (LLMs, GenAI, and Agentic AI)
- Previous Scrum Master or Project Management experience
Responsibilities
- Independently lead strategic initiatives across media‑driven experiences and enterprise trust & safety capabilities.
- Own your product area from end‑to‑end and consistently drive progress with minimal oversight.
- Shape how we leverage media to simplify the claim journey while ensuring trusted interactions across the ecosystem.
- Fully own the strategy, vision, roadmap, delivery, and lifecycle management of your product.
- Ensure all efforts drive measurable business outcomes and maximize enterprise and customer value.
- Operate as the primary point of accountability across operations, customer experience, and technology by driving alignment, resolving conflicts, and ensuring consistent forward progress for your product area.
- Partner with subject matter experts to understand challenges, validate assumptions through discovery, and translate insights into clear priorities.
- Navigate complex stakeholder dynamics, make confident decisions, and independently drive initiatives forward while ensuring alignment across stakeholders.
- Partner with engineering and global product teams to drive solutioning and reimagine the experience.
- Define desired outcomes, enable teams to deliver best-in-class customer and agent experiences, and directly influence business outcomes through measurable results.
- Shape the future of AI‑powered claim experiences by leveraging customer- provided signals (e.g. media today, broader inputs tomorrow) to drive smarter, more automated decisions and faster paths to resolution.
- Align product vision and roadmap with enterprise goals and evolving customer needs to drive next-generation claim experiences.
- Influence senior stakeholders and align cross-functional teams around clear priorities and measurable outcomes.
- Transform complex workflows and systems into seamless, intuitive customer experiences.
Benefits
- Medical, dental and vision coverage with network optionality and the ability to contribute to a savings account (HSA or FSA)
- Up to 4% company match into 401(k) and contributions into your company-sponsored pension
- $75/month budget to help prioritize your physical wellbeing
- $80/month stipend to subsidize connectivity costs
- Mental health resources including free 1:1 therapy, coaching sessions and digital resources
- Supportive leave policies
- Flexible Time Off Policy in addition to 9 Company Holidays
- Tuition reimbursement up to $5,250 per year to further your personal educational advancement desires
- Hybrid work arrangements with regular investment in gatherings/offsites to spend time together as team
- Various corporate perks and discounts
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
