Senior Digital Product Manager - AI Program

Mayo Clinic•Rochester, MN

22h

About The Position

Responsible for driving the vision, strategy, business requirements, roadmap, and execution for an assigned digital product end-to-end. Advocates for the end user experience through data and research driven product discovery and development methods. Ensures alignment between Product, Business and Platform priorities in context of Mayo Clinic's overall strategy and goals, while ensuring the end-user needs are met. Oversees the entire life cycle of the assigned product, from defining and setting the vision, managing team to hit single-product OKRs, deriving feature intention maps, managing capacity against scope, - and ultimately creating a best in class user/customer experience, while on time and within budget. Defines what is being built and why for one complex product domain – ensuring alignment on problem statement and business rationale before solution development begins. Defines and owns OKRs for the assigned product, establishing clear targets. Drives the cross-functional team to achieve OKR targets, tracking progress and course-correcting as needed. Accountable to the success of a cross-functional team including experts in design, engineering, analytics, marketing, and others. Helps to mentor Product Managers. Proficient in agile product methodologies; manages product sprints across the assigned domain and delivery cadence for execution. Responsible for driving the product strategy, vision, design, and development execution. Leads a high performing cross-functional team effectively and efficiently collaborating with business partners, customers, and other stakeholders (Engineering, UX/UI, Operations, Engagement, AI, etc.). Accountable for full product strategy and delivery excellence within the assigned domain – including execution, backlog alignment and refinement – ensuring the team always knows what to build next and why it is prioritized. Ensure delivery of high-value products in alignment with business goals and user experience optimization. Leverages market and customer feedback and data to inform and guide future product/feature development. Leads discovery for the assigned product including user research, baseline definition and opportunity sizing. Manages stakeholder relationships across clinical, operational and vendor partners – facilitating alignment sessions, communicating progress, and surfacing risks early. Advocate for end-users, and builds and improves features based on their pain points - strives to make product technology and workflows easy to use. Proactively manages and monitors product and operational risks (regulatory, security, operational, etc.) in order to prevent and/or mitigate risks to the customer and business. Ability to establish deep partnerships with business stakeholders to ensure product achieves business requirements and aligns to other organizational strategies and priorities. Escalates conflicts and strategic trade-offs to leadership as needed. Monitors and manages product schedules, scopes and budgets and delivering as scheduled. Manages external Mayo Clinic vendor and partnership relationships as assigned. Sets and manages to product performance scorecards and OKRs; tracks product KPIs, product health and adoption outcomes, surfacing synthesized insights and recommendations to leadership. Works collaboratively across all departmental domains, business partners (Practice, Education, Research, Administration, Platform, International, Provider Relations) and Mayo Clinic Shared Services. Works collaboratively with internal Mayo Clinic clients, including consultants, clinical and research professionals, administrators, and external business partners. Represents Mayo Clinic in interactions with vendors, and non-Mayo partners in a positive and constructive way.

Requirements

Bachelor's Degree (business, communications, advertising, marketing, statistics, engineering, technology, health care) and 5+ yrs of digital product management experience (3 yrs with digital products); or minimum of 7 years direct digital product management with HS diploma/GED required.
Prior health care experience preferred.
Experience in managing complex products or a family of multiple products required.
Prior Digital Product Management experience or equivalent role.
Preference for health care experience (clinical, management, technology, other) from some Product Manager roles.
Experience owning and delivering complex digital products or features end-to-end
Ability to translate user, clinical, and business needs into product requirements and prioritized backlogs
Experience using data, user research, and product metrics (KPIs/OKRs) to inform decisions and measure success
Ability to prioritize features and manage trade-offs within a product roadmap
Experience driving alignment across stakeholders with competing needs and priorities

Nice To Haves

Prior health care experience preferred.
Preference for health care experience (clinical, management, technology, other) from some Product Manager roles.

Responsibilities

Drive the vision, strategy, business requirements, roadmap, and execution for an assigned digital product end-to-end.
Advocate for the end user experience through data and research driven product discovery and development methods.
Ensure alignment between Product, Business and Platform priorities in context of Mayo Clinic's overall strategy and goals.
Oversee the entire life cycle of the assigned product, from defining and setting the vision to creating a best in class user/customer experience.
Define what is being built and why for one complex product domain.
Define and own OKRs for the assigned product, establishing clear targets.
Drive the cross-functional team to achieve OKR targets, tracking progress and course-correcting as needed.
Accountable to the success of a cross-functional team including experts in design, engineering, analytics, marketing, and others.
Mentor Product Managers.
Manage product sprints across the assigned domain and delivery cadence for execution.
Drive the product strategy, vision, design, and development execution.
Lead a high performing cross-functional team effectively and efficiently collaborating with business partners, customers, and other stakeholders.
Accountable for full product strategy and delivery excellence within the assigned domain.
Ensure delivery of high-value products in alignment with business goals and user experience optimization.
Leverage market and customer feedback and data to inform and guide future product/feature development.
Lead discovery for the assigned product including user research, baseline definition and opportunity sizing.
Manage stakeholder relationships across clinical, operational and vendor partners.
Advocate for end-users, and builds and improves features based on their pain points.
Proactively manage and monitor product and operational risks.
Establish deep partnerships with business stakeholders to ensure product achieves business requirements and aligns to other organizational strategies and priorities.
Escalate conflicts and strategic trade-offs to leadership as needed.
Monitor and manage product schedules, scopes and budgets and delivering as scheduled.
Manage external Mayo Clinic vendor and partnership relationships as assigned.
Set and manage to product performance scorecards and OKRs; track product KPIs, product health and adoption outcomes.
Work collaboratively across all departmental domains, business partners and Mayo Clinic Shared Services.
Work collaboratively with internal Mayo Clinic clients, including consultants, clinical and research professionals, administrators, and external business partners.
Represent Mayo Clinic in interactions with vendors, and non-Mayo partners in a positive and constructive way.