Senior Digital Product Management Consultant - Remote

UnitedHealth Group•Eden Prairie, MN

7d•$91,700 - $163,700•Remote

About The Position

As a Senior Consultant in Optum's Payer Technology practice, you will help clients define, build, and scale consumer-centered digital solutions that improve healthcare experiences, business performance, and operational outcomes. This role is designed for Digital Product and Experience Strategy leaders who can translate consumer needs, business priorities, market signals, and technology capabilities into actionable product strategies and roadmaps. You will support work ranging from new consumer digital experiences and product modernization to technical or operational transformation and AI-enabled workflows - helping clients move from vision and strategy through execution, measurement, and ongoing optimization. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Requirements

5+ years of experience in digital consulting, with a proven track record of defining, leading, and delivering digital products, digital strategies, or transformation initiatives
5+ years of experience leveraging digital strategy consulting frameworks, including design thinking, human-centered design, service design/blueprinting, consumer journey strategy, product strategy, strategic planning, and assessments
5+ years of engagement management experience, successfully managing client expectations and overseeing digital products, strategies, or client initiatives that effectively met or exceeded business outcomes
2+ years of experience in the healthcare sector, particularly with payer and/or provider
2+ years of experience defining and leading consumer-facing digital product strategies, including product vision, experience strategy, journey design, roadmap development, prioritization, and outcome measurement
Ability to travel up to 10%

Nice To Haves

Agile certifications such as Product Owner/Product Manager, SAFe Agilist, etc.
Experience using or creating structured prioritization methods such as MoSCoW, WSJF, and custom tools featuring clear decision criteria
Experience with healthcare consumer engagement, member/patient digital experiences, omnichannel experience strategy, digital self-service, care navigation, benefits experiences, or related payer/provider digital solutions
Proven skilled in leveraging product management software such as Aha! Or Rally, as well as agile team tooling such as Jira and Confluence
Proven skilled with Microsoft Suite including PowerPoint, Excel and Copilot

Responsibilities

Lead Consumer Digital and Payer Technology Transformation: Drive client transformations by helping clients set a meaningful consumer digital strategy that aligns business goals, user needs, product design, technology enablement, and measurable outcomes for efficiency and growth. Work effort may include modernizing existing systems, evaluating and recalibrating teams and processes, integrating new technologies, and providing change management to maximize value out of transformations. Create high-impact digital business strategies, product concepts, experience strategies, and solution roadmaps that connect consumer needs, business value, operational feasibility, and technology enablement. Provide expert guidance to clients, helping them move consumer digital solutions from discovery and strategy into build, launch, adoption, implementation, measurement, and ongoing optimization.
Strategic Digital Product Leadership: Lead human-centered design, service design, and product strategy methods to create user-centric digital products, services, and experiences that solve meaningful healthcare and business problems. Understand outside-in impact thorough market and competitor assessments. Identify opportunities by exploring business and user needs. Leverage data to inform recommendations and evaluate product outcomes. Develop robust business cases to secure funding and deliver ROI. Define and communicate product vision, value propositions, journeys, capabilities, features, business value, and success measures for digital solutions. Socialize business value and priorities across working teams and with executive stakeholders. Translate product and experience strategy into execution with cross-functional teams; support the Agile product development lifecycle from concept through delivery, adoption, and measurable business outcomes. Lead epic, feature and initiative definition and prioritization; then maintain a dynamic product roadmap. Collaborate thoroughly with all business capabilities to get the work done.
AI-Enabled Product Innovation and Workflow Modernization: Apply product strategy and human-centered design principles to identify where AI can responsibly improve experiences, employee and consumer workflows, decision-making, or operational performance. Contribute to the strategy, design, evaluation, or application of AI models, AI agents, chat experiences, or agentic workflows within consumer digital products, internal tools, and modernized operating models. Effectively manage regulatory risk by navigating responsible use guidelines and policies.
Client Engagement and Team Enablement: Lead client engagements, manage client communications, and deliver impactful presentations that effectively convey strategic priorities and solutions. Build and maintain solid client relationships, ensuring alignment and satisfaction with project outcomes. Support and coach junior team members, providing guidance and support to enhance team performance and development.
The Digital Transformation Senior Consultant will also contribute to other practice-related development efforts including business development, thought leadership, colleague mentorship and other practice needs.