Senior Digital Product Analyst - Remote

UnitedHealth Group•Minnetonka, MN

17h•Remote

About The Position

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together. UnitedHealthcare is a rapidly growing company dedicated to transforming the healthcare industry through innovation. We are seeking an enthusiastic and curious individual who is well-versed in all things digital to fill the role of Digital Product Analyst for the Medicare Supplement Online Enrollment (MS OLE) team. In this role, you will be responsible for executing the product strategy and vision outlined by the product management team. This includes market research, analyzing, defining, and documenting digital products and translating work into succinct requirements for the technical team. In this position you will be a liaison between your business partners and delivery teams. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Requirements

4+ years in ecommerce and/or digital product role
4+ years of experience in agile teams

Nice To Haves

Health care experience or experience in other interactive and digital industries such as retail and financial services or digital agencies
Experience with Agile software development processes. Formal experience with one or more recognized Agile methodologies (Scrum, etc.) or toolsets (VersionOne, Rally, etc.)
Experience working successfully in a large, matrixed organization
Experience coordinating priorities and contributions of a network of stakeholders from across a large, diverse organization
Experience delivering Web experiences that meet user needs based on usability research, UX design and information architecture principles, and product management methodologies
Ability to develop and maintain relationships to establish trust and credibility across a matrixed, cross-functional team
Demonstrated ability to manage and prioritize deliverables
Solid communication skills, including written, spoken and presentation styles

Responsibilities

Work with the Medicare Supplement Online Enrollment (MS OLE) digital product team to develop and execute a product roadmap for enhancing user experiences
Refine and/or expand details of capabilities and/or features including identifying how the experience will work, dependencies to make it work, risks and acceptance criteria; provide supportive information and requirements documentation of your findings
Function as a liaison between front-end and back-end capabilities to ensure seamless consumer experience; Create and maintain product documentation, including flows, user journeys, and data integrations
Collaborate with Subject Matter Experts to understand current experiences, identify gaps, and gather data requirements for new consumer experiences
Conduct product and market research and competitive analysis to identify gaps and opportunities
Participate in post-release testing and health checks as required
Work with leaders from tele-sales or distribution and partner with digital product managers to identify opportunities, define gaps in desired optimized experiences and/or identify data needs required to optimize existing agent experiences and deliver new digital experiences
Serve as an advocate for our shoppers and agents to build and improve their digital experiences while integrating with other areas of our business to deliver on our omnichannel goals
Provide project management support to keep digital product teams on track and better communicate with our key stakeholders
Partner with product managers and key business partners to identify potential areas for improvement and personalization