Digital Product Analyst

Gartner•Irving, TX

9h•Hybrid

About The Position

About this role: As a Digital Product Analyst, you will support the digital transformation for Gartner’s Client Engagement Services. This fast-paced role will help drive and execute on key initiatives that will enable our service teams to deliver value and drive client retention. What you’ll do: Bring product priorities to life through a clear articulation of a user’s journey, behaviors, needs, and pain points. Facilitate E2E delivery process from identification of use cases, user story creation through acceptance, validation to go-live. Collaborate with internal business teams to obtain and prioritize requirements and communicate required enhancements to IT teams. Articulate and able to explain complex product issues to different audiences and leadership levels. Understanding systematic data to identify Services usages or processes and make recommendations to improve Services productivity or increase efficiency in processes with benchmarking historical trends. Continuously evolve user experience for Gartner associates and enriching it over time with more intuitive and robust dashboards Deliver all assignment work within quality standards and on time, often within stipulated timelines. Collaborate with team to update existing training content and/or create new training content. What you’ll need: Bachelor’s degree is required. 0-2 years of business experience with progressive responsibilities. Strong analytics skills and ability to break down complex problem. Agile ability to anticipate need, be responsive and adapt to change Strong interpersonal and relationship skills, ability to influence decisions and gain consensus Excellent time and project management skills, ability to prioritize the most important projects to create business impact Ability to work effectively on multiple projects at the same time. Analytical problem solving and using fact-based decision making to solve business problems Thinking through a business lens, with a focus on understanding the customer - their pain points and key drivers Disciplined Scrum knowledge for different products in order to continuously increase velocity Collaborating with cross-functional teams including products, services and sales in order to empower our client service delivery teams by fully leveraging state-of-the-art technologies to improve efficiency, growth, profitability, and client retention Operating in a highly collaborative working environment to strive for world class operational rigor and to proactively identify opportunities to problem solve. What you will get: Competitive salary, generous paid time off policy, charity match program, Medical, Dental & Vision Plans, Parental Leave, Employee Assistance Program (EAP), 401K matching, and more! Collaborative, team-oriented culture that embraces diversity Professional development and unlimited growth opportunities #LI-KR4 #LI-Hybrid Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we’ve grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work. What do we offer? Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring. Ready to grow your career with Gartner? Join us. Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 72,000 USD - 100,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more. The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to [email protected]. Job Requisition ID:106004 By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence. Gartner Applicant Privacy Link: https://jobs.gartner.com/applicant-privacy-policy For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser. At Gartner, we guide the leaders who shape the world. About 14,000 client enterprises worldwide rely on Gartner for actionable, objective business and technology insights. Our teams of thinkers and doers know that staying curious is the best way to shape the future, for ourselves and our clients. Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance. In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Requirements

Bachelor’s degree is required.
0-2 years of business experience with progressive responsibilities.
Strong analytics skills and ability to break down complex problem.
Agile ability to anticipate need, be responsive and adapt to change
Strong interpersonal and relationship skills, ability to influence decisions and gain consensus
Excellent time and project management skills, ability to prioritize the most important projects to create business impact
Ability to work effectively on multiple projects at the same time.
Analytical problem solving and using fact-based decision making to solve business problems
Thinking through a business lens, with a focus on understanding the customer - their pain points and key drivers
Disciplined Scrum knowledge for different products in order to continuously increase velocity
Collaborating with cross-functional teams including products, services and sales in order to empower our client service delivery teams by fully leveraging state-of-the-art technologies to improve efficiency, growth, profitability, and client retention
Operating in a highly collaborative working environment to strive for world class operational rigor and to proactively identify opportunities to problem solve.

Responsibilities

Bring product priorities to life through a clear articulation of a user’s journey, behaviors, needs, and pain points.
Facilitate E2E delivery process from identification of use cases, user story creation through acceptance, validation to go-live.
Collaborate with internal business teams to obtain and prioritize requirements and communicate required enhancements to IT teams.
Articulate and able to explain complex product issues to different audiences and leadership levels.
Understanding systematic data to identify Services usages or processes and make recommendations to improve Services productivity or increase efficiency in processes with benchmarking historical trends.
Continuously evolve user experience for Gartner associates and enriching it over time with more intuitive and robust dashboards
Deliver all assignment work within quality standards and on time, often within stipulated timelines.
Collaborate with team to update existing training content and/or create new training content.