Digital Product Analyst

Quest Diagnostics•Secaucus, NJ

1d•$110,000 - $120,000•Hybrid

About The Position

This role is a critical piece in our product organization that helps to translate strategy into action as we work to make the digital experience at Quest universally lovable for all of our constituents. We believe that a passion for lovable experiences is core to helping us achieve our goals, which in turn will lead to new growth opportunities for Quest to explore. As a Digital Analyst embedded within our scrum teams, you will be responsible for driving data-informed decision-making across all phases of our digital products' lifecycle, from strategy development to execution and ongoing operations. Working closely with product managers, developers, and other technology and business stakeholders, you will leverage your analytical expertise to optimize user experiences, drive business growth, and ensure continuous improvement. Please note this is a hybrid opportunity (3 days in office & 2 days WFH). The position can be based in one of the following locations: Secaucus, NJ, Schaumburg IL Lenexa, KS, Dallas, TX, Tampa, FL. Pay Range: $110,000 - $120,000 / year Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Benefits Information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours Best-in-class well-being programs Annual, no-cost health assessment program Blueprint for Wellness® healthyMINDS mental health program Vacation and Health/Flex Time 6 Holidays plus 1 "MyDay" off FinFit financial coaching and services 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service Employee stock purchase plan Life and disability insurance, plus buy-up option Flexible Spending Accounts Annual incentive plans Matching gifts program Education assistance through MyQuest for Education Career advancement opportunities and so much more!

Requirements

Bachelor’s Degree Science, Business, Computer Science, or a related field. (Required)
Able to showcase previous digital product improvements that you owned
Demonstrate how you’ve leveraged Customer Experience processes to act as an advocate for customers
At least 2 years’ experience working in an Agile framework with digital products
Experience in coaching, mentoring and/or training other team members
Proven ability to sift through data, identify critical information, analyze, and make recommendations that influence customer journey maps.
Self-driven, highly motivated individual
Change management
Strong analytical and critical thinking skills
Beyond the typical communications skills, an ability to tell a story is a must have “what does the data tell us?”
Ability to build strong and trusted relationships
Collaborate with others for optimal results
Ability to work independently and drive for results

Nice To Haves

Master’s Degree MBA (Preferred)
Proven ability to sift through data, identify critical information, analyze, and make recommendations that influence successful product outcomes.
Business process mapping (BPM) skills beneficial
Lean Six Sigma/Certified Scrum professional (Preferred)
Healthcare or clinical lab industry knowledge beneficial
Customer Experience Management
Design Thinking
Business/Digital Analysis
Agile

Responsibilities

Collaborate with the product manager and development team to define user stories, acceptance criteria, and sprint goals based on data insights and business priorities.
Conduct thorough analysis of digital data using various tools and methodologies to inform sprint planning, backlog refinement, and prioritization discussions.
Develop and maintain a backlog of analytics-related tasks and initiatives, ensuring alignment with the product roadmap and strategic objectives.
Participate in daily stand-ups, sprint reviews, and retrospectives to share progress, discuss challenges, and identify opportunities for optimization.
Work closely with UX/UI designers to translate data insights into actionable design recommendations for improving user engagement, conversion rates, and overall satisfaction.
Assist in the implementation and validation of analytics tracking solutions to ensure accurate data collection and measurement of key metrics.
Collaborate with QA analysts to validate data integrity and troubleshoot any issues related to tracking implementation or data discrepancies.
Provide regular updates and reports on key performance metrics, trends, and insights to stakeholders, including product owners, senior management, and other cross-functional teams.
Act as a subject matter expert on digital analytics best practices, tools, and methodologies within the Scrum team, and proactively share knowledge and insights with team members.

Benefits

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program Blueprint for Wellness® healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities and so much more!