Senior Digital Content Designer

Loblaw Companies Limited • Toronto, ON

60d

About The Position

At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experience, or designing an app that will impact the lives of people across the country, we’re up for the challenge. From our office in Downtown Toronto, we’ve created leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, and apparel spaces, and we’re only just getting started. Why is this role important? At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the most innovative online shopping experiences or designing products that impact the lives of people across the country, we’re up for the challenge. From our office in Downtown Toronto, we’ve created leading ecommerce experiences across online grocery, beauty, pharmacy, and apparel—and we’re only just getting started. Why is this role important? As a Senior Content Designer, you will play a strategic role in shaping end-to-end product experiences through language. You’ll partner closely with Product Designers, Product Managers, and Brand and Marketing teams to define problems, influence product direction, and deliver customer-centred solutions at scale. Reporting into the Director, Product Design, you’ll lead UX content standards for complex initiatives, set standards for quality and consistency, and help mature the content design practice across Loblaw Digital. You’ll bring a strong product design mindset, balancing customer needs, business goals, and technical constraints, while mentoring others and advocating for content as a core design discipline. You’ll work in a highly collaborative environment with a strong culture, contributing meaningfully to the success of Loblaw Digital and the millions of customers we serve.

Requirements

• 7+ years of experience in content design or UX writing, with a portfolio demonstrating shipped, scalable, and accessible digital products.
• Proven experience leading content work within cross-functional, agile product teams.
• Strong point of view on problem framing, solutioning, and measuring success.
• Experience contributing to or shaping a design system, content standards, or broader design practice.
• Demonstrated mentorship, practice leadership, or contributions to team culture and craft excellence.

Responsibilities

• Establish & evolve UX content standards
• Embed UX content standards in our design style guide
• Govern UX content standards
• Write hands-on for major initiatives

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed