2UniFi-Enterprise Technology - Senior Digital Business Analyst

NBH Bank

1d•Hybrid

About The Position

This position is ideal for someone looking to build a career in finance, banking, and technology. We will provide you training and coaching throughout your onboarding experience, as well as on the job. As you demonstrate success, there will be opportunities for advancement within our organization. For this position, we are looking for a self-starting, results oriented team player to join us as a Digital Business Analyst Senior. As a Digital Business Analyst Senior, you will be a liaison, facilitating communication and driving solutions for internal business units and stakeholders with external vendors and partners. You will be responsible for a variety of tasks including providing daily Product + Tier 2 Operational Support and oversight of the bank’s digital products and services, as needed. This position will follow a hybrid-working model (a combination of work from the office and at home based on manager discretion).

Requirements

Bachelor’s degree required in Business, Finance, Management or related discipline OR equivalent combination of education and related work experience.
5-7+ years of relevant job experience

Nice To Haves

Advanced degree or certification related to field
8+ years of relevant job experience in banking
Experience with bank systems, project management, vendor partnerships and resolution of complex system issues
Experience supporting processes and systems related to marketing, data and web analytics, online account opening, online banking, deposit and treasury functions, loan origination/loan servicing (including SBA), core system support, payments, cards, compliance (KYC, KYB, AML, BSA), and other bank functions as determined.
Ability to make sound and timely decisions, to consistently deliver on commitments, and assume responsibility for results
Ability to think creatively and meet challenges with resourcefulness
Ability to prioritize competing demands and effectively manage multiple tasks and/or projects
Take initiative to research and resolve problems prior to asking for assistance from Manager
Well developed and proven organization skills with ability to utilize time efficiently
Proficient in MS Office applications, including strong Excel skills, as well as Outlook, Word and PowerPoint.
Strong knowledge of banking regulations.
Strong analytical and problem solving skills.
Well developed and proven organization skills with ability to utilize time efficiently
Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instruction and speak clearly to associates
Absolute discretion when dealing with confidential matters
Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, train personnel, write procedures and correspondence, speak clearly to clients and associates
Strong typing skills to meet production needs of the position
Ability to perform extensive system configurations in banking platforms
Ability to train and coach associates, as appropriate

Responsibilities

Support business processes and automate work streams as appropriate.
Lead and provide direction on the planning, design and execution of department processes, procedures and training.
Analyze bank current and future system processes and/or procedures.
Recommended solutions to improve the client experience, increase productivity and efficiency.
Work with internal stakeholders to determine business requirements and priorities.
Assist with workflow planning process including design, configuration/develop, testing and delivery of solutions.
Participate in the research and evaluation of potential new vendors and technologies, and as appropriate costs and user applicability with current vendors and partners.
Provide input/interpretation to business designs and requirements to determine optimal solutions.
Follow policies and procedures; complete administrative tasks correctly and on time; support the Bank’s goals and values; will perform other duties as assigned; benefit the bank through outside activities, participate in coordination of disaster recovery planning and preparation, build a great rapport with clients and fellow associates, and treat others with respect and consideration regardless of their status or position.