Senior Diesel Service Advisor

Schneider National • Charlotte, NC

5d • Onsite

About The Position

Act as the main liaison between Schneider drivers and diesel technicians as a Senior Diesel Service Advisor in Charlotte, NC. Perform minor repairs and administrative duties that support the day-to-day operations of a shop.

Requirements

• Technical degree in diesel technology or related field or minimum of 2 years of diesel service advisor experience.
• Computer systems and diagnostic software experience.
• Strong problem-solving and decision-making skills.
• Effective written and verbal communication.
• Strong attention to detail.
• Able to provide own tools within 30 days of hire.

Responsibilities

• Retrieve truck fault codes to diagnose problems and make appropriate repair decisions.
• Perform general shop duties, such as answering phone calls, writing service requests, estimating repair times and performing some minor repairs.
• Maintain open lines of communication with drivers by providing status updates on repair decisions and wait times.
• Assist with inventory management by ensuring parts needed for a repair are in stock and submitting parts requests when they’re not.

Benefits

• Medical, dental and vision insurance.
• Company-paid life insurance.
• 401(k) savings plan with company match.
• Paid time off and paid holidays.
• Results-based incentive pay program where you can earn above and beyond your base pay.
• Company-provided uniforms and safety eyewear.
• Discounts on boots.
• Company-paid training.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree