Senior Developer Relations Engineer

Plaid•San Francisco, CA

1d•$156,000 - $194,400

About The Position

The mission of the Developer Relations team is to empower developers to easily use and understand Plaid’s products, delivering a supportive, industry-leading developer experience via scalable, broad-reaching methods. The scope of this role covers all of Plaid's commercially available, customer-facing products. We’re looking for an experienced Developer Relations Engineer to help the world’s fintech companies (and we believe every company is a fintech company, even if they don't know it yet) integrate with Plaid's APIs. In this role, you’ll create best-in-class developer experiences, cementing Plaid's reputation as the most trustworthy, developer-friendly financial services API. This is a highly technical, highly visible role with direct impact on Plaid’s product, brand, and developer experience.

Requirements

5+ years of experience in Developer Relations, Developer Advocacy, or similar roles, or a combination of 2+ years in Developer Relations and 3+ years in related technical roles such as Software Engineering, Solutions Engineering, Implementation, or Sales Engineering.
Ability to write clear, idiomatic code in at least one widely used backend language and one frontend language
Experience building sample applications and technical demos.
Experience writing high-quality developer documentation from scratch, and identifying gaps or opportunities in existing documentation.
Ability to quickly learn and clearly explain new technologies and concepts.
Strong developer empathy, with the ability to understand and communicate what matters most to developers.
Ability to thoughtfully leverage generative AI to accelerate your work while maintaining a high standard of quality in external-facing content.

Nice To Haves

Familiarity with OpenAPI.
Experience with web or mobile development.
Experience working on B2B APIs.
Experience building or growing developer communities around B2B APIs.
Strong presentation skills.
Experience creating technical content across formats such as slide decks, diagrams, web apps, or video.

Responsibilities

Create and evolve developer documentation for Plaid’s APIs – writing new content, and improving clarity, accuracy, and usability of existing content. Distill complex technical topics into approachable, accurate explanations for a broad developer audience.
Design and build sample applications, demos, and tutorial videos that demonstrate the benefits of integrating with Plaid’s APIs and the best practices to use during integrations.
Improve and maintain developer-facing resources, including the Postman collection, documentation website, and other assets.
Serve as the developer’s advocate, working with our developer community and translating external developer needs into actionable product and documentation insights for internal teams.
Collaborate cross-functionally with Product, Engineering, Design, and Marketing to ensure Plaid delivers a best-in-class developer experience and to build solutions that engage, activate, and onboard new developers at scale.