Senior Desktop Technician DC

TEKsystems•Alexandria, VA

3d•$30 - $34•Onsite

About The Position

Provides second-tier support to end-users for PC, server, mainframe applications, and hardware. Handles problems that the first-tier help desk support is unable to resolve. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and high level of technical skill in field of expertise. SME Computer User Support Specialist performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages. Job duties require the technician to install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs. In this position, the candidate troubleshoots printer, computer, and peripheral incidents, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.

Requirements

AA/AS degree from an accredited college in a related discipline, or equivalent experience/combined education
8+ years of professional, applicable experience
Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications)
Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment.
Must have valid driver's license.
Experience supporting Windows 10, and MS Office 2013
Experience using Remedy or a similar ticketing system.
Strong analytical and follow through skills.
Strong verbal and written communications skills.
Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments.
Ability to work well independently on defined tasks.
Ability to work well as part of a team.
Active Secret Clearance

Nice To Haves

Hands-on experience hardware refresh, desktop/deskside support, software installations, migrations, and troubleshooting email issues is a plus.
Preferred Experience: Troubleshooting Microsoft Teams and O365
Experience maintaining Xerox, Lexmark, HP, or Ricoh printer devices (i.e. installing maintenance kits)
Prior USACE/ACE-IT experience
Experience working in a DoD environment
Experience supporting Office 365
Excellent communication skills.
Go-getter.

Responsibilities

Provides second-tier support to end-users for PC, server, mainframe applications, and hardware.
Handles problems that the first-tier help desk support is unable to resolve.
May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
Simulates or recreates user problems to resolve operating difficulties.
Recommends systems modifications to reduce user problems.
Maintains currency and high level of technical skill in field of expertise.
Performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages.
Installs and tests personal computers, printers, and other peripherals.
Configures operating system, loads shrink-wrap programs and other application software programs.
Troubleshoots printer, computer, and peripheral incidents.
Performs hardware and software diagnostics.
Coordinates needed repairs.
Resolves computer system problems, including coordination between users and components of a local area network.
Participates in the evaluation of system configuration and software.