Senior Desktop Support Tech - System Engineer (Hybrid)

Serigor • Philadelphia, PA

1d • Hybrid

About The Position

This position will provide system engineering support to clients, while operating a variety of on-premise and cloud-based network technologies. As a mid-level System Engineer, you will primarily be responsible for responding to device and client generated support tickets. These range from service requests (move, add, change, delete) to troubleshooting and break/fix tickets. Additional duties may include assisting with the network specific components of client on-boardings and disaster recovery tests.

Requirements

• Minimum 3 years of experience in a system engineer role, preferably in a managed service provider environment.
• Prior help desk support and/or customer service experience.
• Working experience with TCP/IP route/switch technologies.
• Working experience with network security technologies such as firewalls, routers, and VPNs including Cisco, and FortiGate firewall products.
• Strong knowledge of Microsoft Server, Office 365 and Azure admin.
• Advanced understanding of operating system network administration (Microsoft shop mainly).
• History of clean and consistent network racking, cabling, and labeling practices.
• History of creating and maintaining robust network documentation (diagrams, port maps, etc.).
• Excellent logical troubleshooting skills.
• Ability to contribute to a team as part of an on-call rotation.
• Ability to lift objects up to 50 lbs.
• Valid Driver License and operable vehicle.
• Willingness to travel to client sites (North Jersey to Delaware) and participate in an on-call rotation.

Nice To Haves

• Industry vendor certifications (Microsoft, Cisco, FortiGate, etc.).
• Experience with Microsoft Server 2003 and newer server environment.
• Experience with PowerShell, similar scripting languages.
• Experience with Hospitality POS solutions.

Responsibilities

• Responding to device and client generated support tickets, ranging from service requests (move, add, change, delete) to troubleshooting and break/fix tickets.
• Assisting with network specific components of client on-boardings.
• Assisting with disaster recovery tests.
• On-site maintenance.
• Infrastructure planning.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed