Senior Desktop Support Analyst: Office of Innovative Technologies - UTK
University of Tennessee•Knoxville, TN
•$53,000 - $60,000
About The Position
Serves as a direct customer representative of OIT to faculty, staff and students. Responds to requests for technical assistance via phone, email, or on-site. Provides technical support for a wide variety of hardware, operating systems, software, audio and video, mobile and smart devices. Leads special projects and/or supervises personnel for a project. Creates documentation and training, and mentors other team members and users. Requires minimal work quality review and oversight.
Requirements
- Direct customer representative experience.
- Experience responding to technical assistance requests via phone, email, or on-site.
- Technical support experience with hardware, operating systems, software, audio and video, mobile and smart devices.
- Experience leading special projects and/or supervising personnel.
- Experience creating documentation and training.
- Experience mentoring team members and users.
Responsibilities
- Serve as a direct customer representative of OIT to faculty, staff and students.
- Respond to requests for technical assistance via phone, email, or on-site.
- Provide technical support for a wide variety of hardware, operating systems, software, audio and video, mobile and smart devices.
- Lead special projects and/or supervise personnel for a project.
- Create documentation and training.
- Mentor other team members and users.
- Perform work with minimal quality review and oversight.
Benefits
- Career development and coaching
- Continued education
- Extensive list of development and training possibilities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
