Desktop Support Analyst

TEKsystems•San Diego, CA

1d•$20 - $25•Hybrid

About The Position

We are seeking a skilled Desktop Support Engineer to provide technical support across end-user systems, infrastructure, and enterprise environments. This role will be responsible for troubleshooting, device management, and supporting core Microsoft technologies in a fast-paced environment.

Requirements

Associate’s degree in Computer Science, Information Technology, or related field; OR equivalent combination of education, certifications, and experience
3+ years of overall IT support experience
3+ years supporting Active Directory, including: Group Policy management, User account administration, File share and network drive management
2+ years of experience with Microsoft Intune & Autopilot, including: Application deployment, Device management (Windows and Apple), Endpoint configuration and support
2+ years of network troubleshooting experience, with knowledge of: IP addressing and subnetting, DHCP and static IP configuration, VLANs and network segmentation, Wi-Fi troubleshooting
2+ years supporting Microsoft Exchange (on-prem or cloud)
1+ year experience with Windows Server technologies
Strong troubleshooting and problem-solving skills
Ability to work independently and manage multiple priorities
Flexible schedule, including availability for overtime and weekend support as needed

Nice To Haves

Industry certifications such as CompTIA (A+, Network+, etc.) or Microsoft certifications are preferred
MPLS routing (preferred)
Exposure to Fortinet, Aruba, and Meraki environments

Responsibilities

Provide desktop support for Windows-based environments, including troubleshooting hardware and software issues
Manage and support Active Directory environments, including user provisioning, group policy updates, file shares, and network drive management
Administer and support Microsoft Intune and Autopilot for device provisioning, application deployment, and endpoint management across Windows and Apple devices
Support and troubleshoot Microsoft Exchange (on-premises and/or cloud/O365) environments
Perform network troubleshooting, including diagnosing connectivity issues, IP configurations, and Wi-Fi performance
Assist with maintaining and supporting enterprise network infrastructure, including VLANs and segmented environments
Collaborate with internal teams to resolve technical issues and ensure system reliability
Provide support during off-hours as needed, including evenings and weekends