Senior Desktop Administrator

SGI • Regina, SK

4d • CA$62,006 - CA$78,249 • Hybrid

About The Position

The Senior Desktop Administrator (SDA) orchestrates the end user technology experience for the corporation. This role is responsible for evaluating, planning and establishing the processes and procedures for the delivery and support of user-facing hardware and software. The SDA leads the proactive monitoring and resolution of technology issues, provides advanced escalation assistance and guidance to Desktop Administrators, oversees the fulfillment of requests, and leads the procurement of hardware and software products, working with vendors and management to complete. Participates in standby rotation and/or callback incidents as assigned.

Requirements

• Two-year diploma from an accredited post-secondary education institution in a relevant field of study, such as Information Technology, or defined equivalency.
• 2 – 4 years’ experience in service desk, desktop, or a relevant IT field.
• Advanced knowledge of desktop support environment.
• Advanced knowledge of user-facing hardware and software, including collaboration tools, voice and mobile technology, LOB applications, and common hardware models.
• Advanced knowledge of IT operations, methods, products, and technology in order to respond to support requests (e.g., Microsoft Windows, Microsoft Office).
• Proficient knowledge of TCP/IP networking.
• Advanced knowledge of modern meeting room collaboration solutions.
• Advanced knowledge of information technology, including operating systems, subsystem components, software, and hardware.
• Proficient knowledge of systems security practices and procedures.
• Proficient knowledge of methods, procedures, policies, and guidelines for all systems departments, and how their functions/applications/technologies support the delivery of IT services to SGI.
• Proficient knowledge of PowerShell scripting.

Nice To Haves

• The successful candidate will participate in standby rotation and/or callback incidents as assigned.

Responsibilities

• Develops and implements the solutions and processes for, supporting and monitoring software assets and software lifecycle, including but not limited to, acquisition, testing, deployment, patching, product releases, upgrades and enhancements.
• Collaborates with corporate stakeholders to develop and understand business requirements.
• Investigates, recommends, and implements solutions to solve business problems and enhance environment.
• Provides advanced technical guidance and support for issues related to hardware, applications/software, and the tools utilized to manage corporate technology assets.
• Develops, and monitors adherence to the processes for supporting and monitoring hardware assets as well as the processes to ensure security standards and device compliance are being maintained.
• Develops, supports, and monitors the processes for supporting and monitoring hardware assets as well as hardware asset management including device lifecycle, acquisition, distribution and disposal of corporate assets.
• Supports the implementation of enterprise-wide IT projects and initiatives by participating in or ensuring resources have been allocated.
• Oversees and ensures contribution by team members to the end use compute knowledge base as it relates to documenting issues, root cause analysis, and post-incident reviews.
• Analyzes, designs, and implements strategy for continuous deployment while ensuring high availability on production and pre-production systems.
• Provides input to and assists in developing training material for team.
• Identifies, implements, and validates automation of processes and workflows to reduce redundant and manual low value activities.
• Proactively communicates with users, from analysis through resolution, to keep them informed of incident status.
• Provides feedback on potential issues or concerns to mitigate future risk.
• Coordinates with vendors to maintain, identify enhancements and implement solutions to optimize corporate end use compute environment.
• Responsible for creating and maintaining support conditions and runbooks.
• Monitors and oversees the assignment of work.
• Delegates, reviews, and ensures quality of work.
• Leads the implementation of business processes, operations and policies through training, practical application, and feedback.
• Provides input or participates in performance feedback.
• Supports a culture of leadership and accountability to effectively meet the key accountabilities within the scope of the role.
• Displays leadership by committing to a culture of continuous learning/development of self and supports others by actively sharing knowledge, providing guidance, mentoring, training, and supporting developmental opportunities.
• Demonstrates that the Health, Safety and Emergency Management Policy is applied in area of responsibility for self and others.
• Actively applies knowledge to support transformation and strategic initiatives of the corporation, while participating and advocating change and applying a growth mindset.

Benefits

• competitive pay
• great benefits, perks and options to balance work and everything else life sends their way
• support for education, accreditation and professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree