(USA) Senior, Design Researcher

Walmart•Hoboken, NJ

9d•Onsite

About The Position

As a Senior Design Researcher at Walmart, you will lead comprehensive user research initiatives to inform and enhance design strategies. Leveraging qualitative and quantitative methods, you will analyze user behaviors and stakeholder needs to deliver actionable insights that drive product innovation and customer satisfaction. This role requires collaboration across teams to synthesize data, anticipate risks, and propose solutions that align with business goals. Your expertise in design thinking and storytelling will support the development of user-centered experiences that advance Walmart’s commitment to excellence and continuous improvement. About the team: The Monetization Design Research team at Walmart leads strategic customer research to inform the future of advertising and data products. Collaborating with Product, Design, and Business leaders, the team uncovers customer needs, evaluates concepts, and shapes product strategy across Data Ventures and Walmart Connect. The team builds a shared understanding of customers to support informed decisions, identify opportunities, and create connected experiences. Members excel in solving complex problems, influencing strategy through evidence, and partnering cross-functionally to deliver impactful outcomes using skills in user research, stakeholder engagement, storytelling, and design thinking.

Requirements

Experience leading research for B2B, enterprise, or commercial products, with an understanding of the complexity of researching business users and workflows.
Experience with Advertising Technology, Retail Media, Measurement, Analytics, or other data-driven platforms.
Demonstrated ability to navigate the unique challenges of B2B research—including recruiting hard-to-reach participants, working with commercial customers, and balancing customer, business, and technical needs.
Proven ability to establish research best practices, create scalable frameworks, and elevate research quality across a team.
Experience influencing product strategy across multiple teams while mentoring researchers and growing research capability.
Bachelor's degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or related area and 3 years’ experience in market research, business analysis, UX design research, or related area.
OR 5 years' experience in market research, business analysis, UX design research, or related area.
As permitted by applicable law, provide evidence of full vaccination as defined by CDC guidelines OR secure approval of medical or religious accommodation for the vaccination mandate.

Nice To Haves

Driving product development in a design research area, Market Research, Business Analysis, UX Design Research, or related area
Master's degree in UI/UX Design, Interactive and Visual Design, Product Design, or related area
Related industry experience (for example, retail, supply chain, eCommerce, healthcare)
Research or design certification (for example, IDEOU - Foundations in Design Thinking Certificate)
We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.
Masters: Economics
Masters: Human Computer Interaction
Masters: Psychometrics
Masters: Statistics

Responsibilities

Conduct comprehensive user research including interviews, surveys, and contextual inquiries to inform design strategies and identify experience gaps.
Analyze and interpret qualitative and quantitative data to generate actionable insights that enhance user interaction and business outcomes.
Collaborate with stakeholders to align research findings with business goals, ensuring effective communication and consensus building.
Develop and guide research methodologies, verifying data accuracy and addressing inconsistencies to support design decisions.
Translate research insights into clear recommendations that drive product improvements and customer satisfaction.
Facilitate usability testing and iterate designs based on feedback to optimize user experience.

Benefits

Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U (Walmart-paid education benefit program for full-time and part-time associates)