Senior Deployment Lead

Nova Credit•New York, NY

14h•$153,600 - $182,400•Hybrid

About The Position

Nova Credit is seeking a Senior Deployment Lead to manage the implementation of its product suite (Credit Passport®, Cash Atlas™, and Income Navigator) for new and existing customers. This role is crucial for driving global revenue growth and advancing the company's mission of creating a more fair and inclusive financial system. The position requires strong project management and stakeholder coordination skills, working with both technical and business teams across client organizations. Internally, the lead will orchestrate cross-functional collaboration to ensure timely and successful deployments. The ideal candidate is adaptable, can manage multiple complex deployments, and excels at stakeholder management in a fast-paced, sometimes ambiguous environment.

Requirements

5+ years experience as a Deployment Lead, Client Solutions/Customer Success Manager, Engagement Manager, Technical Project Manager, Professional Services Lead, or Management Consultant.
Technical implementation experience: ability to configure a customer environment and explain technical concepts (API, Webhook, etc.) to business stakeholders.
Curiosity to learn and creatively problem-solve regarding Nova Credit’s technical products.
Entrepreneurial mindset: adaptable to hybrid work settings and resourceful in a fast-paced, lean environment.
High level of autonomy in delivering multi-stakeholder initiatives: ability to take full ownership of account portfolios and make key decisions.
Ability to define de-escalation plans and mobilize cross-functional teams to solution customer requests.
Ability to execute a mix of high versus mid-touch engagement commensurate with the growth potential of customers.

Nice To Haves

Past experience working with clients in the financial services industry is a plus.

Responsibilities

Implement Nova Credit's suite of products—Credit Passport®, Cash Atlas™, and Income Navigator—with new and existing customers post-sale.
Coordinate with technical and business stakeholders to ensure deployments meet and exceed client expectations.
Work across client organizations, from technology teams to marketing and credit risk policy stakeholders, to drive successful product deployment and integration.
Orchestrate cross-functional collaboration internally to deliver deployments that are on time, on-scope, and positioned for revenue growth.
Understand Nova Credit’s value, business model, and products.
Build relationships within a portfolio of enterprise accounts.
Master product technology, including technical integration, user experience, customer acquisition, and credit risk decisioning.
Partner with customer business teams to shape business objectives and integration requirements.
Plan and execute deployments at Nova Credit’s strategic accounts.
Measure and report on the ongoing effectiveness of respective customer launches.
Facilitate key pre- and post-launch touchpoints with an Executive level stakeholder audience.
Build strategic growth plans to enable interaction with key prospects and grow an account’s overall potential.
Successfully deploy Nova Credit’s solutions to multiple enterprise clients.
Drive significant revenue realization via on-time and on-value deployments.
Collaborate with Nova Credit’s Solution Architects, Account Managers, Product Managers, and Engineering teams to strategically influence product priorities and improve core product features.