Deployment Lead

Treeswift Inc • New York, NY

3d • $150,000 - $190,000 • Remote

About The Position

This role is a combination of customer success and product. In this role, you will lead deployment and expansion at our most critical customers. On a day-to-day basis, this can mean everything from training users on our existing platform, defining granular project requirements, tracking ongoing deliveries, and presenting project findings to executives. Beyond the day-to-day, you will grow our impact and footprint at the customer by identifying opportunities for expansion and aligning our work against those. You will also scope and develop product features in collaboration with our engineering and product teams. As an early-stage company, all our customers are our de facto design partners. Our work with them shows us what we need to improve in our existing platform and what doesn’t exist that should. In this role, you will be the closest to the customer and, as a result, play a major role in our product development. From small feature improvements to entirely new use cases, you will build a deep understanding of our customers, share that knowledge broadly within our team, and collaborate with engineering to develop solutions.

Requirements

• 4+ years of professional experience
• Demonstrated comfort with ambiguity and excitement to work in an extremely high-autonomy role in an early stage environment.
• Excellent communicator across a wide breadth of stakeholders.
• Comfortable giving a training to a large group of users.
• Comfortable preparing a presentation for a room full of executives.
• Experience in a highly technical environment, such as software development, robotics, engineering or finance.
• Comfortable with data and quickly coming up to speed on new technical concepts.

Nice To Haves

• Prior experience at a SaaS software company
• Prior experience working with utilities, energy sector or other sectors with large field work component

Responsibilities

• Lead deployment and expansion at our most critical customers.
• Train users on our existing platform.
• Define granular project requirements.
• Track ongoing deliveries.
• Present project findings to executives.
• Identify opportunities for expansion and align our work against those.
• Scope and develop product features in collaboration with engineering and product teams.
• Build a deep understanding of our customers.
• Share customer knowledge broadly within the team.
• Collaborate with engineering to develop solutions.

Benefits

• Competitive salary and equity package
• Comprehensive medical, dental, and vision coverage for you and your eligible dependents
• Life insurance and short- and long-term disability coverage
• 16 weeks of fully paid parental leave to support all new parents
• Flexible, unlimited paid time off
• 401(k) retirement savings plan
• Free OneMedical membership
• Commuter benefits
• Snacks, goodies, and team lunches provided twice a week

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed