Senior Delivery Project Manager

SBS•Remote,

2d•Remote

About The Position

We are seeking our new Senior Project Manager to join the SBS team! This is more than a job. It’s a chance to build, grow, and make a real impact! Help us build lasting client relationships and shape how our clients experience delivery by joining our team as our new Project Manager for Specialized Finance services. We need a Project Manager who is, first and foremost, a strong client partner - someone who owns the relationship through the full lifecycle of delivery, not just the plan. You'll deliver cloud migrations, software upgrades, and implementations for our clients, working hand in hand with our Product organization to secure commitments and protect the client relationship long term. If you thrive on being the person a client trusts to tell them the truth, hold a room together under pressure, and deliver without cutting corners with a one-off fix, we would love to hear from you.

Requirements

Experience delivering external client projects in a supplier/vendor environment - essential
Demonstrable experience owning a client relationship through complex delivery - not just running the plan, but holding the relationship together when things slip
Strong stakeholder and executive-level communication skills, particularly in escalation and difficult conversation scenarios
5+ years of proven experience in project management and delivery in the IT sector
Knowledge of cloud migrations, software upgrades, and implementations
Proficiency in escalation management & resolving delivery challenges effectively
Experience with different project methodologies, including Waterfall and Agile
Ability to travel and work away at customer sites where required

Nice To Haves

Project management certification (e.g., PMP, PRINCE2 Practitioner) preferred
Financial services or regulatory environment experience? Even better!

Responsibilities

Owning the client relationship across the full lifecycle of delivery, from initial engagement through go-live and into steady state, ensuring the client's trust in us is protected even when delivery gets difficult
Leading and delivering technology projects across cloud migrations, software upgrades, and implementations
Management of multiple projects simultaneously
Working directly with clients to scope, plan, and deliver solutions that meet their business needs, and being the first point of contact when things go wrong, not just when things go well
Managing risks, budget, scope, and timeline with real accountability for outcomes, not just reporting on them
Collaborating closely with our Product organization to secure delivery through standard, product-led solutions
Balancing the client's immediate ask against the long-term health of the relationship and the product roadmap
Leading joint steering committees, ensuring alignment and effective decision-making at senior client level
Identifying opportunities to improve our project management craft competency
Support the pre-sales process as needed (assist with RFI/RFP, Proposal, SoW, etc.)