Senior Delivery Manager (Remote)

Blue Acorn iCi•,

2d•$185,000 - $220,000•Remote

About The Position

The Senior Delivery Manager leads delivery across highly complex accounts, multi-program portfolios, and strategic delivery domains involving Adobe Experience Cloud solutions. The role establishes integrated operating direction across governance, financials, quality, workforce, risk, client outcomes, and commercial commitments, keeping delivery aligned with client objectives and organizational commitments. Working with senior client and internal stakeholders, the Senior Delivery Manager reviews critical delivery decisions and recovery plans, resolves cross-program dependencies and competing priorities, and provides clear options, tradeoffs, and recommendations. The role guides Delivery Managers, Program Managers, and senior practitioners while strengthening delivery discipline, portfolio performance, and reusable operating practices. The position is remote within the United States, has an expected utilization target of 85%, and may require travel up to 40%.

Requirements

10+ years of relevant experience, or equivalent practical experience, with demonstrated leadership across highly complex accounts, multi-program portfolios, or strategic delivery domains.
Experience establishing integrated operating direction across governance, financials, quality, workforce capacity, risk, client outcomes, and commercial commitments.
Ability to evaluate critical delivery and recovery decisions against client impact, quality, cost, capacity, dependencies, risk, and long-term commercial and operational implications.
Demonstrated ability to resolve cross-program and cross-account conflicts involving priorities, dependencies, staffing, governance, investment, and accountability.
Experience overseeing portfolio financial health, forecasting, delivery performance, resource strategy, quality, risk, and client satisfaction.
Ability to establish portfolio governance, assurance checkpoints, escalation mechanisms, and course-correction practices across delivery scopes.
Broad fluency across Adobe Experience Platform (AEP), Real-Time Customer Data Platform (RTCDP), Adobe Journey Optimizer (AJO), Customer Journey Analytics (CJA), Adobe Commerce, AEM Assets, Workfront, and Marketo Engage.
Knowledge of data lifecycle, source systems, identity models, ingestion processes, segmentation logic, activation workflows, and their implications for delivery sequencing and risk.
Understanding of multi-environment architecture, platform-to-platform interactions, integration dependencies, and deployment processes supporting Adobe Experience Cloud programs.
Experience with agile, scaled agile, or CI/CD-enabled delivery models and complex cross-team integration efforts; able to challenge plans and surface dependencies without hands-on ownership of every technical workstream.
Ability to advise senior client and internal stakeholders using clear options, trade-offs, recommendations, and decision criteria for portfolio-level decisions.
Demonstrated ability to guide Delivery Managers, Program Managers, and senior practitioners, hold delivery leaders accountable for outcomes, and improve decision quality through coaching and review.
Ability to identify long-term commercial, operational, talent, workforce, and client implications and translate portfolio lessons into reusable operating standards and organizational improvements.
For US-based roles, unrestricted authorization to work in the United States without employer sponsorship now or in the future.

Responsibilities

Lead delivery across highly complex accounts, multi-program portfolios, or strategic delivery domains.
Establish integrated operating direction across governance, financials, quality, workforce capacity, risk, client outcomes, and commercial commitments.
Oversee portfolio financial health, forecasting, delivery performance, resource strategy, quality, risk, and client satisfaction.
Review critical delivery decisions and recovery plans for feasibility, client impact, quality, cost, capacity, risk, and long-term account health.
Resolve cross-program and cross-account conflicts involving priorities, dependencies, staffing, governance, investment, and accountability.
Advise senior client and internal stakeholders with options, tradeoffs, recommendations, and decision criteria.
Establish portfolio governance, assurance checkpoints, escalation mechanisms, and course-correction practices.
Coordinate delivery across Adobe Experience Cloud solution tracks, aligning technical dependencies, program sequencing, milestones, and stakeholder visibility.
Partner with architects, engineering, data, UX, strategy, and client teams to support cohesive delivery across Adobe Experience Cloud programs.
Help teams navigate platform interactions, data flows, technical constraints, environment dependencies, and dev/QA/stage/prod deployment workflows.
Support delivery involving multi-platform integrations, migrations, or modernization of Adobe technology stacks.
Guide Delivery Managers, Program Managers, and senior practitioners; improve decision quality through coaching and review of critical work.
Convert lessons from complex delivery portfolios into reusable operating standards, methods, and organizational improvements.
Identify risks, tradeoffs, and long-term commercial, operational, talent, workforce, and client implications.