Senior Delivery Manager, M&A and Claims

Consilio LLC•,

1d•Remote

About The Position

We are seeking a Senior Delivery Manager to join our fast-growing Managed Services team. This individual will lead the strategy, operations, and day-to-day delivery of our outsourced legal service offerings, with a focus on M&A, contract abstraction structured projects, and claims review. This is a high-impact leadership role responsible for overseeing teams of lawyers, delivery managers, and technical specialists to ensure consistent, scalable, and high-quality service delivery for global clients. The role requires ownership of operational performance, workflow optimization, reporting, and technology-enabled process improvement, while maintaining strong client relationships. The ideal candidate brings a combination of legal service delivery expertise, operational leadership, process improvement experience, and familiarity with technology-enabled legal solutions. This individual must be comfortable working autonomously while collaborating across global teams and functions.

Requirements

Significant experience in legal service delivery, managed services, or legal operations
Proven ability to lead cross-functional teams across legal, operations, and technology
Strong experience in workflow design, process improvement, and change management
Experience implementing or managing technology-enabled legal workflows
Excellent communication and stakeholder management skills
Ability to build credibility and trust with clients and internal teams
Strong ownership mindset with the ability to operate independently
Experience participating in client-facing engagements and solution development
Strong writing skills, including experience with proposals and RFP responses
Demonstrated people management experience
Proficiency in Microsoft Office (especially Excel and PowerPoint)
Ability to translate client needs into operational strategy
Strong decision-making skills in fast-paced environments
Proactive, solutions-oriented mindset with a “can-do” attitude
High emotional intelligence and sound judgment
Strong organizational and prioritization skills
Ability to lead meetings and align stakeholders
Willingness to take ownership from initiation through execution
Experience in risk management and problem-solving

Nice To Haves

Juris Doctor (JD) or equivalent experience
Background in M&A, insurance, claims, financial services, or healthcare
Experience with AI-assisted review, contract analytics, or workflow automation tools
Familiarity with reporting/visualization tools (e.g., Power BI)

Responsibilities

Lead and manage teams of delivery managers, coordinators, attorneys, and paralegals delivering outsourced legal services
Ensure consistent delivery against KPIs, SLAs, and client expectations
Oversee workflow allocation and optimize resource utilization across projects
Manage escalations from clients and internal teams, ensuring timely resolution
Oversee and execute ad hoc projects as needed
Identify opportunities to enhance processes, systems, and delivery models
Drive implementation of process improvements and technology-enabled solutions
Oversee knowledge management processes to ensure consistency and efficiency
Balance short-term delivery needs with long-term service line development goals
Build and maintain strong, trusted client relationships
Oversee reporting functions, ensuring accurate and timely client-facing data
Prepare, analyze, and present complex reports and performance metrics
Participate in client meetings and lead regular stakeholder updates
Collaborate with cross-functional and global teams
Support business development efforts, including solution design and client discussions
Contribute to the ongoing growth and development of the Managed Services function