Senior Fleet Leader

TA Dedicated•Eagan, MN

2d•$72,000 - $82,000•Onsite

About The Position

The Senior Dedicated Account Leader oversees customer transportation operations, combining fleet management, load planning, and customer account support. This role leads and develops drivers, ensures safe and efficient operations, and delivers exceptional service to assigned customers. Responsibilities include optimizing driver and equipment utilization, managing daily dispatch activities, supporting safety and compliance initiatives, and driving operational performance to meet business objectives. The Senior Dedicated Account Leader monitors key performance metrics, implements operational improvements, and makes strategic decisions to maximize efficiency, service, and profitability. The ideal candidate is a results-driven leader with strong communication, problem-solving, and relationship-building skills who thrives in a fast-paced environment and is committed to teamwork, customer satisfaction, and continuous improvement.

Requirements

Bachelor's degree or equivalent experience required.
Ability to establish positive working relationships with customers, stakeholders, and team members.
Strong, demonstrated leadership capabilities, includes building effective teams.
Ability to resolve issues without follow up
Outstanding communication skills.
Effectively copes with change and is energized by tough challenges.
Demonstrated problem solving capabilities and timely decision making. Identifies options including the short and long-term impact on business operations.
Proficient in MS Excel and other MS Office Suite programs.

Nice To Haves

Bachelor's degree in Transportation & Logistics preferred.
2-3 years experience as an Account Manager or Customer Service Manager preferred.

Responsibilities

Lead, develop, and retain a team of drivers. May oversee non-driving associates.
Plan and dispatch the dedicated fleet work assignments.
Serve as the primary contact that is empowered to make decisions in the best interest of the Company and the customer.
Generate reports and analyzes dedicated contract carriage (DCC) load weight, miles driven, and back haul (i.e., return trip) revenue to maximize equipment usage.
Manages profit and loss statements, accruals, billing, payroll, and adjustments to meet financial goals and objectives.
Manages service issues (i.e., late deliveries, damages, proof of delivery, lost freight, rate issues, and special requirements).
Assist associates & leaders as needed in any capacity, including additional coverage when they are out of the office.
Determines employees' training needs to produce continuous development plans.
Provides on-going feedback and support to improve performance.
Monitors and updates employee training records and driver certifications to ensure safety regulations (i.e., Department of Transportation [DOT] and Occupational Health and Safety Administration [OSHA]) compliance.
Monitors the equipment maintenance program to ensure equipment is maintained, DOT compliance is met, and accidents and injuries are minimized.
Negotiates LTL, TL, and Intermodal rates with outside carriers and evaluates and selects carriers, methods of transport, and routes to provide cost-effective transportation and maintain high levels of service.
Processes vendor invoices, purchasing card transactions, and expense reports to ensure expenses meet company guidelines and to verify vendors are paid within established deadlines.
Conducts customer reviews and fulfills customer commitments to demonstrate an understanding of customer needs and to define the TA Dedicated value proposition.
Monitors account performance and the month-end close, reviews vendor costs, and negotiates vendor rates to ensure monthly profitability goals are met, as well as communicates customer business needs to employees to ensure job responsibilities and customer impact are understood and to share updates on new services and operational objectives.
May upgrade and purchase new materials and trailers to replace and repair materials and reduce service failures.
Performs other related duties as assigned