Senior Dealer Operations Manager- INFINITI, Denver, CO

Nissan•Irvine, CO

11d•Remote

About The Position

Supports assigned dealerships’ sales operations to achieve all districts’ new vehicle wholesale and retail sales objectives, including commercial. In addition, promotes and supports all customer service and sales-enhancing programs such as CPO and rental programs. Assesses sales operations through routine contact and site visits. Identifies areas of improvement and motivates dealership sales management to make improvements and take corrective actions to drive sales. Helps identify best-in-class dealerships’ practices and recommends incorporation into programs and policies. Works with the Fixed Operations Manager counterpart to synergize operations. Provides logistical support relating to market representation changes and issues affecting assigned dealerships as directed by AGM. Cooperates with other districts to maximize national sales efforts. Districts may consist of 8 to 19 dealerships, depending on complexity and geographic factors.

Requirements

Bachelor’s degree in business or related field required.
A minimum of 6 years of progressive Marketing and Sales experience for the senior level, including a minimum of 3 years of analytical experience in various specialties of the automotive industry.
Prior work may be a combination within a dealership, region, headquarters, or manufacturing facility, and may be at the Analyst or Regional Manager level or a similar type of position.
At least 2 or more years of experience within a previous dealer contact support role.

Nice To Haves

Previous experience supervising others and previous experience in a sales capacity are desirable.
Working knowledge of word processors, spreadsheets, other PC applications, or mainframe applications to produce non-standard, creative products.
Additional knowledge of sales-related systems.
Ability to prioritize own schedules and organize workload effectively with minimal daily supervision.
Ability to function effectively and remain productive in a virtual office environment
Ability to focus on the best interests of the dealership and Nissan. Can remain objective in the course of building relationships.
Dedication to meeting the expectations and requirements of internal and external customers.
Attentive to others' opinions and perspectives.
Ability to influence the actions of others by building credibility through dealership knowledge, effective recommendations, clear communications, honesty, and demonstrated follow-up on promises.
Result-driven even in the face of resistance or setbacks.
Ability to present ideas and analysis in an effective manner.
Ability to understand the complexities of situations and solicit assistance from others as needed.

Responsibilities

Drive wholesale and retail sales performance through dealership consulting, inventory optimization, incentive promotion, and ROI-focused recommendations.
Conduct regular dealership visits to assess operations, sales effectiveness, and overall business performance.
Review financial statements, sales reports, inventory, and cash flow to improve profitability and operational health.
Evaluate and recommend marketing and advertising strategies to increase sales and market share.
Analyze market conditions, registration data, and competitive activity to identify growth opportunities.
Educate dealership personnel on incentive programs, sales initiatives, and compliance requirements.
Promote commercial, fleet, EV, and specialty vehicle sales through training, coaching, and market development.
Monitor vehicle inventory and ordering patterns, recommending adjustments to improve vehicle mix and turnover.
Collaborate with regional teams to optimize vehicle allocation and address aged inventory challenges.
Assess customer experience, sales processes, and customer satisfaction metrics; implement improvement plans and share best practices.
Support staff development through training, coaching, certification programs, and performance improvement initiatives.
Partner with dealership leadership to address workforce challenges, turnover, and organizational effectiveness.
Support dealership participation in auto shows, sales events, and brand promotion activities.
Assist with market representation initiatives, dealership performance management, and policy compliance.
Support communications regarding dealer standards, operational performance, and dealership standing.
Assist with dealership openings, relocations, and closures, including operational and logistical support.