Senior Dealer Operations Manager - San Diego

Nissan Motor Corporation•Irvine, CA

6d•Onsite

About The Position

Nissan is seeking a Senior Dealer Operations Manager for the West Region, based in San Diego, CA. This full-time field role is responsible for supporting assigned dealerships in achieving new-vehicle wholesale and retail sales goals, including commercial sales, and promoting customer-focused programs like CPO and rental. The role involves regularly assessing dealership sales operations through site visits, identifying areas for improvement, and motivating management to implement corrective actions. The Senior Dealer Operations Manager will share best practices, collaborate with the Fixed Operations Manager, and provide logistical support for market representation changes. This position also coordinates with other districts to enhance national sales performance. Typical district assignments include 8 to 19 dealerships, depending on complexity and geography.

Requirements

Bachelor’s degree in business or related field required.
Requires 6+ years of progressive marketing and sales experience.
Includes 3+ years of analytical work within the automotive industry.
Experience should span key operational and commercial areas such as sales operations, dealer agreements, marketing, parts & service, sales reporting, market analytics, pricing, customer satisfaction, warranty, advertising, promotions, vehicle mix and flow management, consumer affairs, distribution, facilities/merchandising, contests & incentives, and manufacturing.
Relevant prior experience may come from roles within a dealership, regional office, headquarters, or manufacturing environment, at either the Analyst or Regional Manager level.
Advancement to the senior level requires 2+ years of direct dealer-contact support experience (such as WDM, FOM, FSM, DOM, or equivalent).
Must reside in the San Diego area.
More than 75% day and overnight domestic travel.
Position requires residence within assigned district.
Ability to function effectively and remain productive in a virtual office environment.
Ability to focus on the best interests of the dealership and Nissan.
Can remain objective in the course of building relationships.
Dedication to meeting the expectations and requirements of internal and external customers.
Attentive to others opinions and perspectives.
Ability to influence the actions of others by building credibility through dealership knowledge, effective recommendations, clear communications, honesty, and demonstrated follow-up on promises.
Result driven even in the face of resistance or setbacks.
Ability to present ideas and analysis in an effective manner.
Ability to understand the complexities of situations and solicit assistance from others as needed.
Candidates for this position must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire; Nissan uses E-Verify to validate employment eligibility.

Nice To Haves

Supervisory experience and prior sales experience are preferred.
Working knowledge of word processor, spreadsheet, other PC applications, or mainframe applications to produce non-standard, creative products.
Additional knowledge of sales related systems.
Ability to prioritize own schedules and organize workload effectively with minimal daily supervision.

Responsibilities

Consults with dealerships to improve wholesale and retail vehicle sales through operational analysis, financial review, inventory management, and marketing support.
Conducts routine dealership visits to assess sales processes, meet with leadership, and recommend actions to strengthen performance, profitability, and compliance with company standards.
Reviews sales reports, financial statements, cash flow, inventory, and marketing effectiveness; proposes adjustments to improve sales, car mix, and marketing ROI.
Monitors competitive activity and market trends to identify growth opportunities.
Trains and guides dealership staff on incentive programs, commercial vehicle sales, customer-experience practices, and best-in-class sales techniques.
Addresses customer satisfaction issues, monitors staff performance, and recommends corrective actions, coaching, or staffing changes when needed.
Supports dealership events, market representation activities, dealership openings/closures, and ensures compliance with dealer agreements and performance policies.