Senior Deal Desk Manager II

Motive

3d•$142,000 - $180,000•Remote

About The Position

We're looking for an experienced Senior Deal Desk Manager (individual contributor) to help build out and manage end-to-end execution of complex deals and streamlined approval processes within our Americas and Enterprise business segment. You will guide and establish a deal strategy, invent and simplify deal process and workflow, and get your hands dirty as a subject matter expert providing outstanding customer service and thought leadership to Account Executives, Customer Success Managers, line of business managers and other stakeholders across the go-to-market organization. You will provide agreement structuring and guidance and prepare tailored contractual packages for customers. You will contribute to scalability and efficiency gains in internal processes that impact the overall customer experience and contribute to the company’s overall Sales and Customer Success strategy.

Requirements

7+ years of Deal Desk or operations experience at high-growth technology companies, ideally within go-to-market functions such as sales, marketing, and customer success
Recent experience working on complex, non-standard deals within the Enterprise and Strategic segments
Expert in Salesforce required
Familiarity with Public Sector business norms
Strong communicator with exceptional verbal and written communication, interpersonal, teamwork, and customer service skills
Able to work in ambiguous environments under tight and unpredictable timelines
Ability to navigate large, complex organizations and build and nurture relationships with leaders and teams across functions
This is an individual contributor role
The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

Nice To Haves

experience with Tableau a plus

Responsibilities

Serve as a strategic and tactical business partner to the sales organization and support functions to facilitate deal composition and approvals, including exception escalation and management, historical account overview, pre-sales objection handling, and account management support
Make quantitative and qualitative recommendations to executive management on deal structures and approvals
Serve as a subject matter expert to ensure timely and accurate deal execution throughout the sales cycle, including evaluating discounts and approval policies and all revenue recognition rules adherence.
Serve as the deal’s internal quarterback, working to resolve open items related to terms and condition issues that impact our stakeholders, and topics related to order processing and management
Optimize and manage a continuous deal pipeline by ensuring Sales follows Deal Desk guidelines and continuously revise Deal Desk processes to streamline the sales experience
Develop a holistic understanding of the various components of Motive’s business and be able to apply the multidisciplinary thinking to all your analysis and execution