Senior Deal Desk Analyst

Chainalysis

1d • $93,000 - $155,000

About The Position

The Senior Deal Desk Analyst supports Chainalysis’ commercial teams across the Americas by helping structure and execute complex deals. The role combines commercial judgment and analytical rigor to develop solutions that meet customer needs while aligning with company pricing, product, and contractual guidelines. The analyst works closely with Sales, Revenue Operations, Finance, Legal, Product, Marketing, and other teams, helping clarify commercial decisions and advance opportunities. The position also contributes to shaping and scaling Deal Desk operations as the company grows.

The role supports deal structuring, pricing, quoting, approvals, negotiations, contract requirements, and complex quoting issues in Salesforce CPQ. It also partners across the business to resolve commercial requirements, support accurate forecasting and order booking, and improve processes, workflows, and automation. Chainalysis expects employees to develop AI fluency, take ownership of AI-assisted work and its quality, experiment with provided tools and workflows, and collaborate on new ways of working.

Requirements

• At least 5 years of experience in Deal Desk or a related function, preferably within enterprise SaaS or financial technology.
• Proven experience structuring and reviewing complex SaaS transactions in a fast-growing, multinational company.
• Experience with Salesforce CRM and Salesforce CPQ, or similar quoting systems.
• Strong analytical skills, including pricing, discount, and commercial analysis.
• A solid understanding of Quote to Order processes within the Lead to Cash lifecycle.
• Experience partnering cross-functionally with Sales, Revenue Operations, Finance, Legal, Product, or other business teams.
• Strong judgment and communication skills, with the ability to influence stakeholders and manage competing priorities.
• Ability to work independently in a fast-paced environment and respond calmly to high-pressure requests.
• Strong organizational and workload-management skills, with the ability to prioritize based on risk and business needs.
• A proactive approach to improving processes and systems.
• Native or equivalent professional fluency in English.
• Spanish language proficiency is required.

Nice To Haves

• Portuguese language proficiency.
• Experience supporting sales to crypto exchanges, fintech companies, or payment providers, particularly under consumption-based pricing models.
• Experience working with both SaaS and on-premise commercial models.
• Experience developing pricing frameworks, approval processes, or scalable Deal Desk operations.
• Knowledge of revenue recognition principles, including GAAP and ASC 606.
• Experience supporting Sales teams across multiple regions and cultures.
• Experience working with a consumption-based CPQ platform.
• Experience partnering with IT or Business Systems teams on Salesforce enhancements and automation.

Responsibilities

• Support Sales teams in structuring, pricing, and quoting complex commercial deals, and recommend deal structures aligned with customer needs and company strategy and commercial guidelines.
• Review deal requests, analyze pricing and discounts, and present recommendations to business approvers.
• Guide Sales on negotiations, contract objections, alternative deal structures, and non-standard order-form requirements.
• Serve as a key point of contact for Sales on deal pricing, quoting, and deviations from standard processes.
• Help Sales leaders prioritize opportunities around month-end, quarter-end, and year-end deadlines.
• Troubleshoot complex quoting challenges in Salesforce CPQ and maintain a knowledge base of recurring deal issues.
• Partner with Legal, Product, Finance, Revenue Operations, and other cross-functional teams to resolve complex commercial requirements and support accurate forecasting and order booking.
• Identify and deliver process improvements, including Salesforce workflow enhancements and system automation, to streamline Deal Desk operations and improve the sales process.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed