Senior Data Specialist , Customer Data

Caterpillar Inc.•Peoria, IL

3d•$112,710 - $169,060•Onsite

About The Position

This role is within Cat Digital and Digital Product Management, focusing on leading and driving data excellence, stewardship, and governance to support strategic growth and improve the accuracy of the Customer data domain. The Senior Data Specialist will primarily oversee the quality and completeness of Industry Managed Account data within Customer Master, a key strategy for achieving 2030 goals. This involves guiding initiatives to ensure Caterpillar’s Managed Accounts are accurately represented in Helios, gathering business needs, and collaborating with Data Product Owners. Additionally, the role will help define and create the vision for enterprise Customer Sites, which represent physical locations where products and services are utilized or have future sales opportunities across various industries.

Requirements

Value Realization: Basic knowledge of value realization methods; ability to plan, execute, monitor and manage business activities and resources to determine and achieve the actual value from a business initiative as estimated in an associated business case.
Modeling: Data, Process, Events, Objects: Working knowledge of data, process and events; ability to use tools and techniques for analyzing and documenting logical relationships among data, processes or events.
Communicating Complex Concepts: Working knowledge of effective presentation tools and techniques to ensure clear understanding; ability to use summarization and simplification techniques to explain complex technical concepts in simple, clear language appropriate to the audience.
Information Management: Extensive knowledge of an organization's existing and planned Information Architecture and Information Management (IM) methodology; ability to collect and manage information from different sources, and distribute this information to enhance operational efficiency.
Agile Development: Working knowledge of agile methodologies and the agile development lifecycle; ability to utilize formal agile methodologies, disciplines, practices and techniques for the delivery of new and enhanced applications.

Nice To Haves

Extensive experience in data management practices and data governance (typically 5-7+ years)
A college/university degree or 9 to 12 years of experience
Previous experience with Snowflake and Microsoft Excel
Existing knowledge of Managed Accounts and related business processes
Strong organization and analytical skills
Strong process management skills to understand incoming data feeds and requests while also understanding the use/impact in user applications
Ability to have a customer focus and discern how business partners use data in their everyday world to achieve/drive outcomes
Working knowledge of our Cat Digital operating model and a basic understanding of Agile Methodology and Engineering delivery
Ability to understand complex data products and foundational architectural principles
Ability to work and communicate effectively in a complex, rapidly changing, and culturally diverse environment.
Ability to derive high-level customer requirements
Ability to demonstrate strong intellectual curiosity
Ability to communicate clearly and effectively, both verbally and in writing
Ability to build strong relationships with consumers and Cat Digital delivery partners
Ability to be flexible with working schedules to meet with EAME and APD teams
Ability to work in a complex, rapidly changing and culturally diverse environment

Responsibilities

Lead the stewardship and management of Managed Account data in Customer Master, ensuring data is accurate, aligned, and visible through various dashboards and reports
Educate and train Industry partners in the foundational data activities needed to fulfill the broader vision and outcomes from Managed Account 2030 workstream
Oversee the incoming data changes from these Industry partners, collaborating with technical teams and ensuring successful completion
Collaborate with Industry partners to define the framework of Customer Sites, its key data elements and capabilities, through the collection of business requirements
Identify strategic Data Product improvements to support Industry partners in their overall operations related to Managed Accounts
Partner with the analytics team to proactively identify Managed Account data issues and take corrective actions
Effectively communicate with Industry partners and dealers on opportunities for data and process improvements
Champion and uphold data quality and governance standards