Senior Data Center Support Services Technician

Oracle•Chicago, IL

3d•$57,500 - $118,200•Onsite

About The Position

In this role, you’ll support day to day data center operations while working closely with multiple Oracle Cloud teams. You’ll gain hands on experience, contribute to critical processes, and build the foundation for future technical growth. Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

Requirements

Senior Data Center Support Services Technician

Responsibilities

Working within a ticketing system used by various Oracle Cloud teams to track and manage operational activities
Maintaining accurate documentation and creating or updating standard operating procedures (SOPs)
Managing smaller projects independently and collaborating with your manager on larger initiatives
Traveling between multiple Oracle sites
Providing logistical and inventory support across the ORD region, including: Rack scanning, Inventory audits, cycle counts, and asset verification, RMA processing, Part transfers, Shipping and receiving server components
Supporting white glove delivery and escort services for on site activities
Assisting with hardware related projects and operational tasks
Maintaining asset inventory records and updating internal systems as needed
Responding to on site operational needs, including occasional emergency support
Meeting service level agreements (SLAs) for assigned tickets and tasks
Participating in training and development programs to expand technical knowledge and learn new technologies