Lead Data Center Support Services Technician

Oracle•Ashburn, VA

3d•$66,200 - $132,400•Onsite

About The Position

Leads complex, data center hardware support services to ensure resilience, reliability, and availability at scale. Designs, governs, and signs off on advanced change activities and site augmentations, driving standardization of SOPs/MOPs across regions. Serves as the highest operational escalation point for incidents, leading cross-functional triage, root-cause analysis, and long-term corrective actions. Partners with engineering, capacity, networking, and security teams to anticipate risks, implement architectural improvements, and automate repeatable workflows. Mentors and develops team mates, uplifts best practices, and influences policy and process changes that improve performance across the group and organization.

Requirements

Bachelor of Science degree in Computer Science, Information Systems, OR equivalent work experience.
Recent graduates are encouraged to apply if they can demonstrate interest and knowledge in the position and a willingness to learn on the job – gap year students also considered.
Prefer 2-5 years of data center experience; 4 years for development preferred
Experience working in a mission-critical operations environment.
The position has a physical component requiring the ability to lift to 25Kg and may require working in cramped spaces or elevated locations.
Thorough understanding of data center design, including electrical and cooling plant & and operation thereof.
Airflow management (hot aisle, cold aisle, containment etc.)
Strong structured cabling skills on fiber & and copper (e.g looming, term & test).
Leadership experience is a must (minimum 10 plus people in a quickly changing environment)
Able to lift 50lbs.
Able to climb a 9 ft. ladder.
Ability to stand for up to 12 hours
Systems administration (Linux and/or Windows Servers - especially command line based).
Hardware repair, diagnosis & break/fix.
Networking fundamentals (DNS, TCP/IP, basic troubleshooting).
IT Hardware Concepts (RAID, SAN, x86 architecture, SCSI, FC, ethernet, iLO).
Base Operating System Installs and Configuration.
Core OS Services: SSH, Telnet, RDP, FTP, NFS, DNS, DHCP, Serial communication etc.

Responsibilities

Designs, governs, and signs off on advanced change activities and site augmentations.
Drives standardization of SOPs/MOPs across regions.
Serves as the highest operational escalation point for incidents, leading cross-functional triage, root-cause analysis, and long-term corrective actions.
Partners with engineering, capacity, networking, and security teams to anticipate risks, implement architectural improvements, and automate repeatable workflows.
Mentors and develops team mates, uplifts best practices, and influences policy and process changes that improve performance across the group and organization.
Rack, and stack equipment including commissioning of new racks.
Fully competent in own area of expertise-anticipates problems and develops contingency plans
Able to carry out directive without supervision
Able to resolve issues on their own and apply stop gaps for damage control
Able to address not just technicians, but management as well
Able to coordinate with peer level IC’s and formulate solutions to a multitude of problems.
Able to guide junior technicians and instruct them on proper etiquette and protocol