L2 - Lead Technician - Data Center Services

Squan Default•Fishkill, NY

About The Position

This role involves complex network troubleshooting, multi-vendor hardware support, circuit turn-ups, optical testing, system commissioning, and technical leadership for deployment projects. The Lead Technician will be responsible for documenting root cause analyses, coordinating with external vendors, and leading emergency response efforts. Additionally, the role includes developing and refining site-specific runbooks and Method of Procedures (MOPs).

Requirements

5-8 years of data center or network operations experience
CCNA/CCNP, JNCIA/JNCIS, or equivalent networking certifications
Advanced fiber optic certification (CFOT/CFOS)
Demonstrated OTDR proficiency and fiber characterization experience
Experience leading teams in high-pressure, time-sensitive environments
Strong documentation and communication skills
Server and storage installation
Rack-and-stack deployments
Hardware diagnostics and repair
Network connectivity troubleshooting
Structured cabling standards
Team supervision and mentoring
Analytical problem-solving
Time management
Communication
Accountability

Nice To Haves

CompTIA A+, Network+, Server+, or Security+ certification.
BICSI Installer or Technician certification.
Experience with Cisco, Dell, HPE, Lenovo, or similar enterprise hardware.
Knowledge of VMware, Hyper-V, or cloud infrastructure.
Familiarity with DCIM platforms and asset management systems.

Responsibilities

Complex network troubleshooting (OSPF/BGP adjacency issues, VLAN misconfigurations, spanning tree problems)
Multi-vendor hardware support across diverse environments
Circuit turn-ups and acceptance testing (dark fiber, wavelength, Ethernet)
Optical testing using OTDR, power meters, and fiber inspection scopes
System commissioning and burn-in procedures
Technical leadership for deployment projects (crew supervision)
Root cause analysis documentation for hardware and connectivity failures
Coordination with carriers, ISPs, and third-party vendors
Emergency response and P1/P2 incident onsite leadership
Development and refinement of site-specific runbooks and MOPs