Senior Data Center Operations Engineer

Crusoe•Springfield, OH

1d•$110,000 - $165,000

About The Position

Crusoe is seeking a Senior Data Center Engineer to help operate and scale its AI cloud infrastructure. In this hands-on technical leadership role, the engineer will help ensure the reliability and performance of GPU-powered data centers, lead complex troubleshooting and incident response, and drive operational improvements across sites. The role works closely with engineering, facilities, and operations teams, mentors junior engineers, and helps establish best practices across Crusoe’s expanding infrastructure footprint. The engineer will lead hardware troubleshooting and break-fix work involving GPU servers, compute, storage, and supporting infrastructure; coordinate resolution of critical incidents; oversee support tickets and technician workloads; and partner with vendors, landlords, and facilities teams on power, cooling, and infrastructure issues. The role also includes site audits, operational risk reduction, remote support, infrastructure change management, and participation in an on-call rotation. Crusoe describes itself as a vertically integrated AI infrastructure company that owns and operates the stack from energy to cloud services. The position contributes to the reliability, scalability, and success of its AI cloud platform.

Requirements

Strong hands-on experience supporting mission-critical data center environments.
Advanced troubleshooting skills across GPU servers, compute, storage, and enterprise hardware.
Experience leading complex technical incidents and coordinating resolution across teams.
Proficiency with Linux administration and TCP/IP networking.
Experience with remote management tools such as iLO, iDRAC, and BMC.
Familiarity with DCIM platforms, ticketing systems, and infrastructure monitoring tools.
Understanding of data center power, cooling, and environmental systems.
Strong technical judgment and communication skills, and the ability to mentor other engineers.

Nice To Haves

Experience with AI infrastructure, GPU clusters, or high-performance computing (HPC).
Familiarity with direct liquid cooling (DLC) and high-density data center environments.
Scripting experience with Python or Bash.
Relevant certifications such as CompTIA Server+ or CCNA.
Experience improving operational processes in a fast-growing cloud infrastructure organization.

Responsibilities

Lead troubleshooting, break-fix activities, and complex investigations involving GPU servers, compute, storage, and supporting infrastructure.
Serve as the senior technical escalation point and coordinate engineers and technicians in resolving critical infrastructure issues.
Oversee support tickets, prioritize technician workloads, and drive timely completion of hardware repairs and deployments.
Partner with vendors, landlords, and facilities teams to resolve power, cooling, and infrastructure issues.
Lead site audits, identify operational risks, and implement improvements to increase uptime and efficiency.
Troubleshoot and support remote data center locations using monitoring and out-of-band management tools.
Mentor junior engineers and contribute to cross-site initiatives, documentation, and operational best practices.
Manage infrastructure changes and participate in an on-call rotation.