Senior Data Analyst

University of Arkansas System•Little Rock, AR

8d•Onsite

About The Position

The Senior Data Analyst for Patient Experience provides leadership and expertise in collecting, analyzing and reporting quality and performance data from patient survey feedback in service to UAMS Health’s ASPIRE 2033 Strategic Plan. S/He is responsible for all technical administrative duties associated with internal and/or external reporting system and assists the Director of Patient Experience and the Associate Chief Quality Officer for Patient Experience managing the Patient Experience Work Product to achieve institutional goals and objectives. The Senior Data Analyst must have technical expertise to ensure the quality and accuracy of Experience Survey data and prepare/present data in a manner to assist stakeholders in improving patient Experience and quality of care. Position has responsibilities that include creating reports, building dashboards and troubleshooting all technical reporting system issues and works closely with IT and software provider during system upgrades and address and resolve all server related issues in a timely manner.

Requirements

MS plus 3 years experience
BS plus 5 years of experience extracting and preparing data for statistical analysis.
HPI High Reliability Training completed within 6 months of hire
Strong knowledge of and experience with reporting packages, programming, handling intricate database and information management responsibilities
Proof of legal authority to work in the United States on the first day of employment.

Nice To Haves

3-5 or 5-7 years experience in data management or data analysis
Knowledge and experience with reviewing charts in EPIC
Experience with Power BI, SPSS, SAS or Minitab
Knowledge and experience with Statistical Process Control techniques.
Experience with svarious data visualization methods and tools
Ability to work with rapidly changing priorities
Strong computer and analytic skills.
Experience with quality indicator specifications and methodology
Ability to use Word, Excel, PowerPoint, and relational and statistical databases.
Experience with various data visualization methods and tools.
Experience with an electronic patient Experience event reporting system
Knowledge and experience with PSQIA, PSES, PSWP, and NPSGs

Responsibilities

Conducts ongoing data analysis and evaluation to identify performance gaps, trends, special cause variation, and potential causal factors.
Utilizes visual graphical tools and data displays to provide interpretation ease and meaningful conclusions and employs more advanced statistical tools and analysis, when appropriate.
Designs and implements formal quality assurance processes to assure data accuracy and develops action plans for any data quality issues.
Develops cross-training and cross-coverage to ensure timely data collection in times of absences or increased volumes.
Assists Director and performs data pulls and data analysis as requested.
Serves as a subject matter expert with regard to elements needed to meet quality reporting measures and metrics.
Must have the ability to manage multiple projects while meeting time constraints and expectations.
This position works with the Patient Experience Specialists to ensure proper users’ access, scope, technical support and training and in services to all staff.
S/He must remain current and competent in his/her knowledge of the Patient Experience-related state and federal requirements, regulations, and reporting needs.
This position reports to the Director of Patient Experience.
Perform other duties as needed