Senior Data Analyst
About The Position
The Senior Data Insights Analyst will join the Analytics & Data Insights team at Care.com, focusing on leveraging data and analytics to drive strategic business decisions. This hybrid role involves partnering with Enterprise Network Operations and Servicing Operations teams to analyze performance metrics, optimize processes, and improve reporting. The ideal candidate will bridge the gap between technical and non-technical stakeholders by translating complex concepts into clear, actionable insights for executive leadership. Additionally, this position requires mentoring junior analysts and taking ownership of metrics to uncover growth opportunities and solve ambiguous business problems.
Requirements
- 4+ years of professional experience in a business intelligence analyst and/or data analyst position
- Expert SQL skills are required (Snowflake, Mysql)
- Proven ability in data analysis, structuring, transforming, and visualization is required, with a strong preference for Tableau. Experience with Domo, PowerBI, or Looker will also be considered.
- Experience measuring the impact of products and/or marketing initiatives on conversion and revenue
- Experience Influencing product and marketing teams to make data-driven decisions
- Take initiative in solving business questions that data could potentially answer by producing top-down data-driven solutions to address them
- Experience building comprehensive dashboards (Tableau)
- Experience completing exploratory deep dives into data to find ways to optimize the customer experience
- Experience using relational databases and big data via writing performant queries in SQL against large datasets in various environments
- Experience crafting and presenting complex business case studies
- Ability to work independently with high-level direction
- Willingness to proactively engage with partners across many disciplines
- Consistent ability to produce quality, accurate and highly detailed work product
- Be a creative, global thinker & team player
Nice To Haves
- Experience with Amplitude, a plus
- Statistical knowledge and modeling, a plus
Responsibilities
- Formulate data-driven strategies and convey key findings through compelling narratives to both technical and non-technical stakeholders.
- Work with the Enterprise Network Operations team to analyze backup care fulfillment, as well as caregiver availability, quality and supply.
- Partner with the Enterprise Servicing Operations team to improve internal reporting and processes including representative productivity and phone/email/chat performance.
- Bridge the gap between technical and non-technical teams, translating complex data science or engineering concepts into clear, narrative-driven insights for executive leadership.
- Mentor and elevate junior and mid-level analysts, providing constructive feedback on code, data modeling, and visualization best practices to foster a culture of continuous learning.
- Take ownership, from definition to reporting, of metrics related to the functional area that you support
- Lead collaborative, deep-dive analysis projects with stakeholders to uncover growth opportunities, optimize operational efficiency, and solve ambiguous business problems.
- Develop advanced metrics and visuals, by collecting and integrating data from various sources, including web analytics tools and internal databases
- Be a Care data guru - be the point of contact for all data questions and insights
Benefits
- health insurance coverage
- life, and disability insurance
- a generous 401K employer matching program
- paid holidays
- paid time off (PTO)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
